Forum Discussion
Bookings Not Sending out email notifications to the Users
Barry Chapman II Did this get resolved? I'm here in 2020 testing it out and seeing the same issue(s).
Hi There.
No, sadly it is very rare for my clients to receive the email notifications. They all receive the original one when booking, but almost none of them (except on a rare occasion) receive the reminders. I have TWO reminders set (a day before and 2 hours before) and have myself copied in to the them. I get many of them (but not all), but the clients unfortunately don't... 😞
I hope it is fixed soon!!!
samac We see a lot of instances where the emails from Bookings end up in junk mail. Could that be happening with yours, too?
We found out how to fix our issue(s). When I looked at the 0365 exchange mail flow I saw that my messages were not being delivered. In just my particular case this is because we're using a third party mail security system that only allowed message from our domain. Not the 'onmicrosoft'.com flavor. Because our primary domain was still on the <company>.onmicrosoft.com our bookings accounts were onmicrosoft.com accounts. So I manually flipped one to test and it worked like a champ. So I set our default domain to our company and any new bookings accounts were working by default.
Hope that helps somebody.
- How can I setup the default domain?
