Forum Discussion
Bookings MS - Group Appointment - One customer cancels, it is cancelled for everyone (Customer+staff
I already have seen that this problem was notified but it still don't have any answer for 2 years : https://techcommunity.microsoft.com/t5/microsoft-bookings/appointments-keep-canceling-in-bookings/m...
Hopefully this can help you
After an 8+ week investigation with "Premier Support" - the conclusion is that the toggle should be disabled:
https://ibb.co/KynXL9Q - image valid for 6 months
"Send a meeting invite to the customer, in addition to the confirmation email"
Clearly to everyone else, this doesn't mean if someone else cancels their place on the multi-seat booking then tell everyone else that it's cancelled.... hopefully a few folks running multi-seat bookings will find this helpful whilst Premier Support manage their way out of a paper bag.
Best Wishes
Elliot at Surrey
Hi Elliot,
Did the workaround you suggested work for you? I have just started encountering this problem (second week) and looking to abandon MS Bookings. Can’t see MS premier support ever finding their way out of a paper bag to fix this. 😬
Did the workaround you suggested work for you? I have just started encountering this problem (second week) and looking to abandon MS Bookings. Can’t see MS premier support ever finding their way out of a paper bag to fix this. 😬
- on 3 out of 4 different services yes it worked. On a fourth, last December, it was a disaster and terrible support from Premier Support.
Farooq_UK We have invited one of our "Staff" to every group booking (as a customer as well as being on Staff) and found an external person cancelling does not delete the event as it did before. We are still testing this solution.
In a previous post there was mention that the issue was surrounding those with a gmail email address. I curious if your "staff" has attempted to cancel from a gmail email address?
- Don’t have ‘staff’ attempting to cancel and causing the problem. That’s not the issue.
