Forum Discussion
Bookings MS - Group Appointment - One customer cancels, it is cancelled for everyone (Customer+staff
I already have seen that this problem was notified but it still don't have any answer for 2 years : https://techcommunity.microsoft.com/t5/microsoft-bookings/appointments-keep-canceling-in-bookings/m...
Hopefully this can help you
After an 8+ week investigation with "Premier Support" - the conclusion is that the toggle should be disabled:
https://ibb.co/KynXL9Q - image valid for 6 months
"Send a meeting invite to the customer, in addition to the confirmation email"
Clearly to everyone else, this doesn't mean if someone else cancels their place on the multi-seat booking then tell everyone else that it's cancelled.... hopefully a few folks running multi-seat bookings will find this helpful whilst Premier Support manage their way out of a paper bag.
Best Wishes
Elliot at Surrey
I've found this to be incredibly frustrating of Microsoft to have not addresses such a fundamental issue. Part of the appeal is the calendar invite so without this we might as well use another system!
I did hear that if you cancel via the MS bookings confirmation email, opposed to the calendar invite, it will only cancel that persons space, and not everyone's. Going to do more testing with this but heard this works.
I did hear that if you cancel via the MS bookings confirmation email, opposed to the calendar invite, it will only cancel that persons space, and not everyone's. Going to do more testing with this but heard this works.
- There is no action from Microsoft so far. Just tried it.
