Forum Discussion
Bookings MS - Group Appointment - One customer cancels, it is cancelled for everyone (Customer+staff
I also have the same issue. Whenever I have a group booking and someone cancels, everybody gets a cancellation notification and even my staff doesn't see the booking in their calendar.
As an administrator, I do see the booking in Calendar everything looks OK.
I detected this issue when lots of customers complained about this confusion. Is there anything we can change in the setup to prevent this from happening?
Hi jcarballo1993 ,
To date, we have not found a solution in the settings of Bookings. And this bug seems to exist for several years without any answer from Microsoft.
We tried to ask other service providers using the solution who also found the same problem.
This seems to be a development issue on the part of Microsoft directly.
If we don't get an answer in the next few days, we will unfortunately have to find a more viable solution for group meeting booking.