Forum Discussion
cabeaudoin4
Dec 12, 2023Brass Contributor
Bookings is acting up since the end of november - lot of issues
This ticket is a follow up of an old ticket I opened in september (https://techcommunity.microsoft.com/t5/microsoft-bookings/bookings-is-acting-up-since-mid-august-lot-of-issues/m-p/3922506) Book...
Robert_ITman
Dec 13, 2023Copper Contributor
Thank you for posting these new issues with Microsoft Bookings. There are mistakes being made here and Microsoft needs to fix them immediately - or better yet undo the recent updates as it was working perfectly before. I'm using the "Shared booking pages" (not "Personal booking pages" which I noticed were added this year that are different, not as good, and adds complications in supporting my clients and users - now have to tell them not to use the "personal pages" - I see no where as admin to disable "personal booking pages").
I am also experiencing issues recently with in the past few weeks - with bookings emails and meetings not working the same as before. In our case I noticed the following so far:
(1) Email Reminders were not being sent as I had setup - the change cleared my settings !? I solved this editing each service and editing the reminder and selecting "All attendees" as it was blank ?!! and click both "Save changes" buttons. I'm sure all users would expect the change to set this by default - better sending to everyone instead of no-one !! ... otherwise why set a reminder ??!!
(2) Formatting of the emails have been been lost and no line breaks so it is hard to read the info there-in
(3) the meetings created with Bookings are not the same as before - now when I join I can not call people from the meeting - which is most frustrating - as I can't use these auto generated meetings anymore for many people expecting me to call them when they need help joining - I have to leave the meeting to call them (I have Teams Phone - and before this change I was able to click "People" and paste the phone number into the field "Invite someone or dial a number" ... but now the field is only "Type a name" and button "Share invite" - and there is nothing under options that affects this !!??
I am also experiencing issues recently with in the past few weeks - with bookings emails and meetings not working the same as before. In our case I noticed the following so far:
(1) Email Reminders were not being sent as I had setup - the change cleared my settings !? I solved this editing each service and editing the reminder and selecting "All attendees" as it was blank ?!! and click both "Save changes" buttons. I'm sure all users would expect the change to set this by default - better sending to everyone instead of no-one !! ... otherwise why set a reminder ??!!
(2) Formatting of the emails have been been lost and no line breaks so it is hard to read the info there-in
(3) the meetings created with Bookings are not the same as before - now when I join I can not call people from the meeting - which is most frustrating - as I can't use these auto generated meetings anymore for many people expecting me to call them when they need help joining - I have to leave the meeting to call them (I have Teams Phone - and before this change I was able to click "People" and paste the phone number into the field "Invite someone or dial a number" ... but now the field is only "Type a name" and button "Share invite" - and there is nothing under options that affects this !!??
- cabeaudoin4Dec 14, 2023Brass Contributor
Hi Robert_ITman
Is some of the issues mentioned fixed for you?
On our part, there are few points back to normal.Thank you
- Robert_ITmanDec 14, 2023Copper Contributorcabeaudoin4 - thanks for the push ... YES - looks like new bookings from today are back to how it was working before
(1) UNKNOWN - Email Reminders were not being sent as I had setup - anyone reading this should confirm their Services > Email Reminders > Send to is not blank - would assume default to be "All attendees"
(2) OK - RESTORED formatting of the emails have been restored
(3) OK - RESTORED the meetings created with Bookings are again same as before