Forum Discussion
NL1337
Sep 06, 2023Copper Contributor
Bookings - No Notification for Reschedule and no calendar sync
Hi, We are experiencing issues with the reschedule-feature in MS Bookings. Issue: If customers reschedules an appointment, the staff gets no notification and the appointment in outlook calendar is ...
LiamFlen
Sep 06, 2023Copper Contributor
NL1337 I'm experiencing the same issue and with the same conclusions as you've shown in the test case.
The only work around I've found to force a sync is to do the following;
After the admin gets email saying there has been a change, find the booking on the booking site ,
click it>edit >Update booking - this will update the sync.
It's a clunky work around with a further downside that the customer gets an unnecessary update email too.
DMP42
Mar 08, 2024Copper Contributor
LiamFlen This has just starting happening on our calendar now and your work around doesn't seem to work anymore. I can't seem to find anything that works.
- PaddyPaleMar 12, 2024Copper Contributor
Experiencing the same issue since a few weeks
- smartbridge_brookeMar 12, 2024Iron ContributorI just figured out I have this issue as well.