Forum Discussion
Booking calendar is showing all services deleted
One of our branches opened Bookings today and all their services are listed under Deleted Services. It doesn't appear this way for me but all the staff members in the branch see this view. If they uncheck deleted services, then all the appointments disappear from the calendar. If they go to the Booking calendar in Outlook. the appointments appear fine.
12 Replies
- We have the same problem. It randomly displays the appointment entries with the "(deleted service)" text. Some can see it, others cannot. Also, and most recently, the calendar was showing blank and was corrected by selecting/clicking on each of the staff members listed to the bottom left. Bookings in general has been having odd things happen to it over that past 9-12 months. Starting to think it is not a reliable program and may lead to a poor experience for our customers. FIX IT MICROSOFT!
- I wish a Booking engineer would respond to these posts. I use to be part of the Booking Private Preview team but recently was removed from that team. Over the last few months the Teams was not responding to requests or issues. The best advice right now for Booking users is to use the Teams app over the web version.
SusanMcClements Just to clarify, when you use the “Add time off” feature in Microsoft Bookings, the system creates an internal “service” specifically for that time-off block. This internal service is stored under Deleted Services, you might see the label “(deleted service)” appear in your calendar entry subject. Please rest assured this is expected behavior and does not affect your actual services.
For a seamless experience, I recommend blocking off your time using your Outlook or Office calendar events instead. Bookings is designed to respect your staff calendar events—so if you enable the option “Events on Office calendar affect availability” for each staff member (Bookings → Staff → select staff member → Edit staff → check the box → Save), any event you place on your Outlook or Teams calendar will automatically block out that time in Bookings. This approach keeps your schedule in sync without generating additional time-off “services.”
I just found a way to get rid of these deleted appointments, by deleting your own ressource from the meeting. That causes the meeting to be canceled and deleted. Just edit the appointment and remove yourself with the cross next to your name.
I hope that helps 🙂
WorkyTurky This is not our issue. These deleted services are actual appointments of our staff on the booking calendar. They are appearing as deleted services.
That is the same as ours, sometimes they will show as normal, an hour later it will say deleted services. Next day may be fine. The only way I found that it works correctly is using the Bookings app inside of Teams
Is this still an issue? I'm expiriencing the same problem. Some of these meetings are actually deleted, but they are still shown and block my availability.
- Any answer for this, this is happening to me as a user but no one else. It is happening on the web version of bookings but if I use Bookings through teams it works fine
SusanMcClements did you find an answer to this problem? It is happening for us as well.
- That has been the experience for our users. The one that is affected I have them use Bookings in Teams and it works fine.
- Same here! I was in the web version and it wouldn't even save appointments. In the teams app it works just fine.
- No answer to this problem. It is random across our tenant. For the users that are affected, I have found if they open Bookings in Teams the booking calendar appears correct. I wish a Booking engineer would respond to this issue.
