Forum Discussion
Elisa_Hanley
May 06, 2020Copper Contributor
Appointments keep canceling in Bookings
I have group classes set up for a max of 125 people. The appointments keep sending auto cancellations and there are still spaces. I literally have had over a dozen people trying to register. They get...
Radhika_Khetan_MSFT
May 21, 2020Former Employee
Elisa_Hanley Thanks for highlighting this. Can you please give us more details like screenshots of your service configuration? How you are making appointments? Are you having multiple services or a single service? and details around this? You can post on uservoice or here and we will look into it. Thanks for your interest and support to Bookings!"
- JkidwellApr 26, 2022Copper ContributorDid you ever receive an answer or feedback on this? I'm commenting with the same issue, 2 years later. What is going on??
- markgalvin585Jun 29, 2022Copper Contributor
- Elisa_HanleyMay 21, 2020Copper Contributor
Radhika_Khetan_MSFT It is a group booking. When one person cancels or if we remove a person from a booking, it sends a cancellation to everyone. We had 125 people in a class and every person received a cancellation. As you can see it says cancelled on my personal calendar and it is still available on the bookings calendar, not cancelled. We have stopped removing people from the training and just overbook it without knowing who is going to attend or not.
- Radhika_Khetan_MSFTMay 21, 2020Former Employee
Elisa_Hanley few things are not clear. How can you remove a person from a booking? Currently there is no way to do that. Can you please elaborate each step that you guys followed ? Like service creation (if possible send a screenshot), how did you create a booking (admin portal or self serve), who cancelled the meeting (admin or customer)? The screenshots that you shared are for staff or customer? Can you please elaborate more on these detailed steps? If possible can you send me the calendar link here? This will help us look into the issue further.
- AdrianHughesSep 04, 2020Copper Contributor
We are experiencing the same issue.
Delegates are booking on to sessions and then receiving a cancellation notification - the course isn't cancelled and is still 'live' on the Booking Page.