Here is the content of a 'Post' I submitted recently, and I hope someone from MS has a solution: TIhttps://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9Created on May 8, 2021Outlook regularly crashing I regularly get this, and my Outlook will then not open. I have repaired it many times, but only by deleting my MS Office, then re-installing from the original download. This, of course, times a long time. it should not happen.I have done the full 'clean-up' using the MS tools, when deleting MS Office, but hat can have made no difference, as the crashes still happen. This started a year or so ago, and can occur after just a few days following a re-install, or 2-3 weeks later. What on earth can I do to get a 'good' MS Outlook? * Moved from outlook.comReply 0 people have the same question Edit | Subscribe https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-msoversion_other/outlook-regularly-crashing/b1273ff8-ddb4-470c-8570-8a55f0b76ff9?tab=AllReplies#tabs https://answers.microsoft.com/en-us/profile/dad06ed1-cda8-49cc-83ff-f26a77a81adahttp://answers.microsoft.com/lang/page/faq#faqWhosWho1Replied on May 8, 2021What MS Tools have been used in any clean-up?An in-place repair is done in this way, no download required;Restart the PC, once fully loaded, repair Office,> Apps & Features>Select Office your version>Modify/Repair, once the repair completes re-testIf after a repair the problem persists, then restart the PC, once fully loaded, hold the Ctrl Key when starting OL to force safe mode, what then?Reply Report abuse Did this reply solve your problem?Yes No TIhttps://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9Replied on May 11, 2021 In reply to Palcouk's post on May 8, 2021Tried all of that many times, except the last paragraph - 'safe mode'.I have it going at the moment. Had to uninstall Office, then run the MS Cleanup Tool, which took out all the bits of previous versions. I then re-installed from my original download.Thanks for your advice. The next time Outlook crashes I'll try the 'safe mode' thing. Hope I don't have to though. Timothy WilbrahamReply Edit TIhttps://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9Replied on May 15, 2021 In reply to Palcouk's post on May 8, 2021It happened again yesterday, not even a week after the last CRASH.But this time something even more worrying occurred: my MS Office had GONE!I went to my MS office download and re-installed it, and things came back, but I have done that countless times.A repair/reinstall does not cure my PROBLEM. Is there someone from MS who can respond to this PROBLEM, please?Reply Edit

Hello timwilbers, Can you provide us with the version number/update channel you're using? You can find this by going to File>Office Account in Outlook. You should see an About Outlook section with the version number and channel right below that. Thanks, Evan

I see:'Version 2104 (Build 13929.20372 Click-to-Run)Current Channel'Thank you Evan for your interest, and I look forward to your response.

Hello timwilbers, Thank you for providing us with this information. Based on the version number/channel, we show that you are on a production build. Since repairing and reinstalling hasn't fixed your issue, we would recommend reaching out to support so they can troubleshooting and collect any additional information from your device. Please click the contact us link at the bottom of this page to connect with the support team. https://support.microsoft.com/office Thanks, Evan

I have done that thanks Evan.Of course, I was taken through an automatic system that asked me to 'update', which I have done.But (isn't there always a 'but'?), Outlook would not open this morning - the icon was on the taskbar, as was the one for Word, but when I clicked them, nothing happened.I went to 'Start', then down to MS Office, which was there, as was Outlook and Word.I went onto 'Apps'. and selected 'Modify' on MS Office.This ran but with no result, AND, at that point both taskbar icons had gone, AND Office, Outlook, and Word had gone from 'Start', AND MS Office app no longer in my Apps list.I had to re-install from my Downloaded file to get office back, and then do the Update the MS 'Assistant' said to do.So, when it happens again, as it no doubt will, I will try and get a human MS 'Assistant' to help.Phew!!!

It is happening daily now!!!Re-installed again yesterday (must be over the 20th time!!!), and this morning GONE AGAIN!!!Just one day!!!Currently running the 'SetupProd_OffSccrub' again, then I will do the re-install ... again.This is becoming a real blumming nuisance (refraining from using some foul language).Is there any MS people out there who can provide a permanent fix ... please?

timwilbers

Copper Contributor

May 15, 2021

Outlook CRASHING, and now Office

Here is the content of a 'Post' I submitted recently, and I hope someone from MS has a solution:

https://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9

Created on May 8, 2021

Outlook regularly crashing

I regularly get this, and my Outlook will then not open. I have repaired it many times, but only by deleting my MS Office, then re-installing from the original download. This, of course, times a long time. it should not happen.

I have done the full 'clean-up' using the MS tools, when deleting MS Office, but hat can have made no difference, as the crashes still happen. This started a year or so ago, and can occur after just a few days following a re-install, or 2-3 weeks later.

What on earth can I do to get a 'good' MS Outlook?

* Moved from outlook.com

0 people have the same question

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https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-msoversion_other/outlook-regularly-crashing/b1273ff8-ddb4-470c-8570-8a55f0b76ff9?tab=AllReplies#tabs

https://answers.microsoft.com/en-us/profile/dad06ed1-cda8-49cc-83ff-f26a77a81ada

http://answers.microsoft.com/lang/page/faq#faqWhosWho1

Replied on May 8, 2021

What MS Tools have been used in any clean-up?

An in-place repair is done in this way, no download required;

Restart the PC, once fully loaded, repair Office,> Apps & Features>Select Office your version>Modify/Repair, once the repair completes re-test

If after a repair the problem persists, then restart the PC, once fully loaded, hold the Ctrl Key when starting OL to force safe mode, what then?

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Did this reply solve your problem?

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https://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9

Replied on May 11, 2021

In reply to Palcouk's post on May 8, 2021

Tried all of that many times, except the last paragraph - 'safe mode'.

I have it going at the moment. Had to uninstall Office, then run the MS Cleanup Tool, which took out all the bits of previous versions. I then re-installed from my original download.

Thanks for your advice. The next time Outlook crashes I'll try the 'safe mode' thing. Hope I don't have to though.

Timothy Wilbraham

Edit

https://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9

Replied on May 15, 2021

In reply to Palcouk's post on May 8, 2021

It happened again yesterday, not even a week after the last CRASH.

But this time something even more worrying occurred: my MS Office had GONE!

I went to my MS office download and re-installed it, and things came back, but I have done that countless times.

A repair/reinstall does not cure my PROBLEM.

Is there someone from MS who can respond to this PROBLEM, please?

Edit