Outlook CRASHING, and now Office

Evan
Brass Contributor
May 19, 2021
Hello timwilbers,

Thank you for providing us with this information. Based on the version number/channel, we show that you are on a production build. Since repairing and reinstalling hasn't fixed your issue, we would recommend reaching out to support so they can troubleshooting and collect any additional information from your device. Please click the contact us link at the bottom of this page to connect with the support team. https://support.microsoft.com/office

Thanks,

Evan
- timwilbers
  Copper Contributor
  May 20, 2021
  I have done that thanks Evan.
  Of course, I was taken through an automatic system that asked me to 'update', which I have done.
  But (isn't there always a 'but'?), Outlook would not open this morning - the icon was on the taskbar, as was the one for Word, but when I clicked them, nothing happened.
  I went to 'Start', then down to MS Office, which was there, as was Outlook and Word.
  I went onto 'Apps'. and selected 'Modify' on MS Office.
  This ran but with no result, AND, at that point both taskbar icons had gone, AND Office, Outlook, and Word had gone from 'Start', AND MS Office app no longer in my Apps list.
  I had to re-install from my Downloaded file to get office back, and then do the Update the MS 'Assistant' said to do.
  So, when it happens again, as it no doubt will, I will try and get a human MS 'Assistant' to help.
  Phew!!!
  - timwilbers
    Copper Contributor
    May 26, 2021
    It is happening daily now!!!
    Re-installed again yesterday (must be over the 20th time!!!), and this morning GONE AGAIN!!!
    Just one day!!!
    Currently running the 'SetupProd_OffSccrub' again, then I will do the re-install ... again.
    This is becoming a real blumming nuisance (refraining from using some foul language).
    
    Is there any MS people out there who can provide a permanent fix ... please?

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