Forum Discussion
Outlook CRASHING, and now Office
Here is the content of a 'Post' I submitted recently, and I hope someone from MS has a solution: TI https://answers.microsoft.com/en-us/profile/8dfbaeb5-5bac-4941-b26d-6fd00c2a99f9 Cre...
Hello timwilbers,
Can you provide us with the version number/update channel you're using? You can find this by going to File>Office Account in Outlook. You should see an About Outlook section with the version number and channel right below that.
Thanks,
Evan
- I see:
'Version 2104 (Build 13929.20372 Click-to-Run)
Current Channel'
Thank you Evan for your interest, and I look forward to your response.Hello timwilbers,
Thank you for providing us with this information. Based on the version number/channel, we show that you are on a production build. Since repairing and reinstalling hasn't fixed your issue, we would recommend reaching out to support so they can troubleshooting and collect any additional information from your device. Please click the contact us link at the bottom of this page to connect with the support team. https://support.microsoft.com/office
Thanks,
Evan
- I have done that thanks Evan.
Of course, I was taken through an automatic system that asked me to 'update', which I have done.
But (isn't there always a 'but'?), Outlook would not open this morning - the icon was on the taskbar, as was the one for Word, but when I clicked them, nothing happened.
I went to 'Start', then down to MS Office, which was there, as was Outlook and Word.
I went onto 'Apps'. and selected 'Modify' on MS Office.
This ran but with no result, AND, at that point both taskbar icons had gone, AND Office, Outlook, and Word had gone from 'Start', AND MS Office app no longer in my Apps list.
I had to re-install from my Downloaded file to get office back, and then do the Update the MS 'Assistant' said to do.
So, when it happens again, as it no doubt will, I will try and get a human MS 'Assistant' to help.
Phew!!!
