Forum Discussion

Robert Styles's avatar
Robert Styles
Copper Contributor
Mar 10, 2017

New Group Members not seeing Appointments

We are trying to determine why members that recently have joined a group do not see meetings that were scheduled before they joined, but are set for future dates. The one particular instance I'm chasing is a recurring meeting that was created before I joined the group. The person who created the invite has also updated the meeting details, should this not kick off some trigger to new groupies? Office 365 support has indicated that this is expected behavior. Would like to get a firm answer.

60 Replies

  • Hi Robert,

     

    For a user who joins an existing group, he/she should receive an email in their personal inbox with all the recurring events in that group's calendar which have future instances still remaining.

     

    See the screenshot of an email which I received from one of my groups a little while ago.

     

    Can you confirm no such email was received in your case? Even if this email was not received or got missed, the user should be able to see all the group's shared events on the group calendar. Can you confirm if only the new user is not seeing any events or all/some existing members also facing this issue?

     

    Regards,

    Ravin

     

     

    • Robert Styles's avatar
      Robert Styles
      Copper Contributor

      I just left the group and had the admin rejoin me. No email of meetings, I did get the welcome email. Looking at the calendar, I do see the normal meetings but have no visible recurring meeting appointment which exists out there. Still trying to figure out if it's just a problem with this paticular group or recurring meetings.

      • Robert Styles's avatar
        Robert Styles
        Copper Contributor

        Tested with another group and I'm not getting any email that sumerizes appointments.

    • Brent Ellis's avatar
      Brent Ellis
      Silver Contributor
      I haven't tried this scenario

      Is the issue they don't see them in their personal calendar? Or they can't see them in the Group calendar.

      It makes sense to me not getting them in the personal inbox after they join. But not after an update is made.

      Might look in outlook versus owa and see if there is some kind of option to "send update to all" that isn't available in outlook yet