Forum Discussion

Copper Contributor

Mar 10, 2017

New Group Members not seeing Appointments

We are trying to determine why members that recently have joined a group do not see meetings that were scheduled before they joined, but are set for future dates. The one particular instance I'm chas...

groups

Ravin Sachdeva

Microsoft

Mar 12, 2017

Hi Robert,

For a user who joins an existing group, he/she should receive an email in their personal inbox with all the recurring events in that group's calendar which have future instances still remaining.

See the screenshot of an email which I received from one of my groups a little while ago.

Can you confirm no such email was received in your case? Even if this email was not received or got missed, the user should be able to see all the group's shared events on the group calendar. Can you confirm if only the new user is not seeing any events or all/some existing members also facing this issue?

Regards,

Ravin

Robert Styles
Copper Contributor
Mar 13, 2017
I just left the group and had the admin rejoin me. No email of meetings, I did get the welcome email. Looking at the calendar, I do see the normal meetings but have no visible recurring meeting appointment which exists out there. Still trying to figure out if it's just a problem with this paticular group or recurring meetings.
- Robert Styles
  Copper Contributor
  Mar 13, 2017
  Tested with another group and I'm not getting any email that sumerizes appointments.
  - Thomas N. B. Vestergaard
    Copper Contributor
    Apr 28, 2017
    Hi
    
    Did you ever resolve this - we have the exact same problem - new members are not receiving the e-mail
    
    Thanks
    
    /Thomas