Forum Discussion
New Group Members not seeing Appointments
Hi Robert,
For a user who joins an existing group, he/she should receive an email in their personal inbox with all the recurring events in that group's calendar which have future instances still remaining.
See the screenshot of an email which I received from one of my groups a little while ago.
Can you confirm no such email was received in your case? Even if this email was not received or got missed, the user should be able to see all the group's shared events on the group calendar. Can you confirm if only the new user is not seeing any events or all/some existing members also facing this issue?
Regards,
Ravin
I just left the group and had the admin rejoin me. No email of meetings, I did get the welcome email. Looking at the calendar, I do see the normal meetings but have no visible recurring meeting appointment which exists out there. Still trying to figure out if it's just a problem with this paticular group or recurring meetings.
- Robert StylesMar 13, 2017Copper Contributor
Tested with another group and I'm not getting any email that sumerizes appointments.
- Thomas N. B. VestergaardApr 28, 2017Copper Contributor
Hi
Did you ever resolve this - we have the exact same problem - new members are not receiving the e-mail
Thanks
/Thomas
- Robert StylesApr 28, 2017Copper Contributor
Unfortunately no, there seemed to be some interest from the Microsoft Product group and they were going to get with me but I never heard back. It seemed to be isolated to one group and was primarily a reoccuring appoinment that wouldn't show up in addition to members joining later in the cycle did not get a summary email of these recurring appointments. We've accepted it as a bug with that group as we've had other groups without the problem. Sometimes it makes it hard to adopt the new technology when it works *most* of the time.
- Ravin SachdevaMar 13, 2017
Microsoft
Hmm this is odd. Can you provide your email address and the group's email address? We'll have it investigated.- Robert StylesMar 13, 2017Copper Contributor
Can you email me direct for this info, I welcome looking at it with your team.
rstyles@radiuspharm.com
Thanks