Why is it so hard to get tech support?

The chat said they can't help me and then said to start a discussion incase a peer can help me. But its diagnosed as a back-end account issue:

Based on the troubleshooting performed so far, the issue appears to be specific to your Microsoft account, as:

Copilot is failing on multiple platforms (MacBook, iPhone, and web browser).
The issue occurs in both normal and Incognito/InPrivate sessions.
Your Microsoft 365 Personal subscription is active.
Your Copilot credits are available.
Another Microsoft account works normally on the same devices.

At this point, I recommend reaching out to the Microsoft Copilot Technical Community, where account-specific Copilot issues can be reviewed by Microsoft moderators and specialists who can investigate service-side restrictions, account anomalies, or backend-related issues.