Forum Discussion
M365 Copilot shows Basic via group-based licensing, Premium via direct assignment
Hello, I wanted to share an issue we experienced with Microsoft 365 Copilot licensing and the workaround that resolved it, in case it helps others or Microsoft can confirm whether this is a known ba...
Hi cemsahin, that does sound like an entitlement sync gap rather than a normal licensing result, especially if Graph showed the service plans as successful. I’d check whether the group assignment had any processing errors, remove any conflicting trial/basic entitlement, and allow a full propagation window. If direct assignment fixes it immediately, that is worth opening as a Microsoft support case with timestamps and the affected user ID.