Forum Discussion
M365 Copilot Chat Works for Cloud-Only Students, Not for AD-Synced Accounts
I want to make M365 Copilot Chat accessible for our students (13+), and according to this article, I have prepared everything:
- My tenant is correctly classified as K12.
- The student account has the attribute ageGroup set to NotAdult in Entra ID.
Unfortunately, this only works with student accounts that are cloud-only. When I synchronize a student from the on-premises AD to Entra ID and set the ageGroup attribute to NotAdult in Entra ID, access to Copilot Chat does not work.
Any ideas?
3 Replies
I could not find an official document that it only works for cloud-only accounts, and I cannot verify that it does not work. It just takes time.
I've done some tests with on-premise AD to Entra synced users, and Copilot Chat was always activated for those accounts exactly seven days after setting the attribute ageGroup to NotAdult.
Cloud-Only accounts are affected immediately by the changed attribute though.Where is this documented? This is not listed as a requirement in any documentation I can find.
That’s expected.M365 Copilot Chat currently only works for cloud-only accounts. AD-synced (hybrid) student accounts aren’t supported, even if ageGroup is correctly set in Entra ID.
