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swissschool's avatar
swissschool
Copper Contributor
Nov 06, 2025

M365 Copilot Chat Works for Cloud-Only Students, Not for AD-Synced Accounts

I want to make M365 Copilot Chat accessible for our students (13+), and according to this article, I have prepared everything:

  • My tenant is correctly classified as K12.
  • The student account has the attribute ageGroup set to NotAdult in Entra ID.

Unfortunately, this only works with student accounts that are cloud-only. When I synchronize a student from the on-premises AD to Entra ID and set the ageGroup attribute to NotAdult in Entra ID, access to Copilot Chat does not work.

Any ideas?

accessibility
copilot chat
troubleshooting

1 Reply

  • DavidJacob's avatar
    DavidJacob
    Copper Contributor
    Nov 07, 2025

    That’s expected.M365 Copilot Chat currently only works for cloud-only accounts. AD-synced (hybrid) student accounts aren’t supported, even if ageGroup is correctly set in Entra ID.

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