Forum Discussion
Failed to Publish Copilot Studio Agent
Thanks pradejain!
I had to rebuild from scratch the agent, all your suggestions were either greyed out or not available in the old agent settings.
With the new agent and same settings the agent has been published successfully.
Mistery unsolved!
We ran into this recently too, and the error is basically telling you that your Copilot Studio agent is set up to use features that now require Dynamics 365 Contact Center — things like Telephony integration or the newer NLU+ (enhanced natural language understanding).
A few months ago, you could publish without that environment being provisioned. Microsoft has since tightened the rules, so now the publish process checks for it.
What this means:
- If you actually need those voice/telephony or NLU+ features, your tenant admins will have to provision Dynamics 365 Contact Center in that environment. That’s a licensing and setup step at the tenant level.
- If you don’t need them, you can go into your agent’s settings in Copilot Studio, turn off the Telephony/NLU+ options, save, and then try publishing again.
How to fix without provisioning Contact Center
- Opening the agent in Copilot Studio.
- Go to Settings → Speech (or the equivalent “Voice”/“Telephony” settings).
- Turning off all Telephony/NLU+ options — especially “Optimize for voice” — and saving.
- Waiting a short while (a few hours) before trying to publish again.
Please mark as resolved if this answers your question.
Hi pradejain
Thanks for having a look at this
I do not need voice/telephony features.
NLU VS CLU: I do not have Azure CLU so by default I cannot disable NLU as it is either NLU or CLU:In the Voice settings the switch is greyed out with the message "Environment is not provisioned for voice capabilities":
And in the Language settings I have seletec English (United States) (en-US). I can see here another message with "Voice features supported":
So far I am still not able to Publish and I am getting the same message:
How can I solve this?