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Manuelhector
Copper Contributor
Jan 18, 2025

I am having the same issue on all my office apps. 

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Ask questions, share ideas, and connect with others exploring, deploying, enabling, or using Microsoft 365 Copilot.\n\n

\n\n

\n Whether you're looking for real-world use cases, best practices, or help understanding a feature, you're in the right place to learn from the community.\n

\n\n

\n Please note: this is not a technical support channel.
\n For account-specific or break/fix issues, please visit \n Microsoft Support Community.
\n To contact Microsoft or find official support resources, go to \n Microsoft Support.\n

","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:Microsoft365Copilot"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:gxcuf89792"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:communities"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:products-services"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Microsoft365Copilot"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"shortTitle":"Microsoft 365 Copilot","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"REVERSE_PUBLISH_TIME","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:37":{"__typename":"Rank","id":"rank:37","position":18,"name":"Copper Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:2867863":{"__typename":"User","id":"user:2867863","uid":2867863,"login":"gfdhsj3548","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2025-01-17T01:54:25.263-08:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:4367546":{"__typename":"ForumTopicMessage","uid":4367546,"subject":"Error while trying to use Copilot in Excel","id":"message:4367546","revisionNum":1,"repliesCount":8,"author":{"__ref":"User:user:2867863"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Microsoft365Copilot"},"conversation":{"__ref":"Conversation:conversation:4367546"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4367546"},"body@stripHtml({\"truncateLength\":200})":" I get the following error constantly: \"As a Microsoft 365 Personal or Family subscriber, you'll be able to use Copilot when you're signed with your Microsoft work or school account (Entra ID) and Mic...","body@stringLength":"298","rawBody":"

I get the following error constantly: \"As a Microsoft 365 Personal or Family subscriber, you'll be able to use Copilot when you're signed with your Microsoft work or school account (Entra ID) and Microsoft personal account. However, that ability is not yet available.\"

What to do?

","kudosSumWeight":0,"postTime":"2025-01-17T01:58:24.683-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:copilot in excel","text":"copilot in excel","time":"2023-09-21T08:00:00.036-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:copilot in powerpoint","text":"copilot in powerpoint","time":"2024-08-22T13:03:07.999-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:copilot in word","text":"copilot in word","time":"2024-07-22T06:04:26.414-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:troubleshooting","text":"troubleshooting","time":"2017-10-05T08:44:04.123-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:4367546_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":421},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I get the following error constantly: \"As a Microsoft 365 Personal or Family subscriber, you'll be able to use Copilot when you're signed with your Microsoft work or school account (Entra ID) and Microsoft personal account. However, that ability is not yet available.\"

What to do?

"},"Conversation:conversation:4367546":{"__typename":"Conversation","id":"conversation:4367546","solved":false,"topic":{"__ref":"ForumTopicMessage:message:4367546"},"lastPostingActivityTime":"2025-02-03T11:40:15.020-08:00","lastPostTime":"2025-02-03T11:40:15.020-08:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:4367546":{"__typename":"ModerationData","id":"moderation_data:4367546","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:4367546_1":{"__typename":"Revision","id":"revision:4367546_1","lastEditTime":"2025-01-17T01:58:24.683-08:00"},"ForumReplyMessage:message:4367906":{"__typename":"ForumReplyMessage","id":"message:4367906","conversation":{"__ref":"Conversation:conversation:4367546"},"author":{"__ref":"User:user:2869522"},"revisionNum":1,"uid":4367906,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Microsoft365Copilot"},"subject":"Re: Error while trying to use Copilot in Excel","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4367906"},"parent":{"__ref":"ForumTopicMessage:message:4367546"},"body":"

I am having the same issue on all my office apps. 

","body@stringLength":"62","rawBody":"

I am having the same issue on all my office apps. 

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