Forum Discussion
Word for Mac File > Share > Send Document Doesn't Work
Microsoft Word for Mac Version 16.55 (21111400)
Mac OS Monterrey 12.0.1 (21A559)
When I pull down File > Share > Send Document, Word gives a "donk" (error) sound. Same thing for File > Share > Send PDF. When I do File > Share > Send HTML, the system opens Outlook and appears to prepare an email message to send the file.
Any suggestions?
By the way, Outlook is not my default email program. A different email program (Spark) is designated for my Mac, using the prescribed but odd way to do that: open the Mac Mail app, and pull down preferences (for Mail), and in the General tab specify the default email reader.
Open Mail (mac Application) > Setting> General> Default email Reader> change to out look
- If you're experiencing issues with the "Send Document" function under the "Share" menu in Microsoft Word for Mac, there could be a few reasons for this problem. Here are some troubleshooting steps you can try:
1. **Check Internet Connection**: Make sure you have a stable internet connection. Sometimes, issues with sending documents can arise due to a poor or intermittent internet connection.
2. **Update Microsoft Word**: Ensure that you're using the latest version of Microsoft Word for Mac. Software updates often include bug fixes and improvements that can address issues like this.
3. **Restart Microsoft Word**: Close Word completely and then relaunch it. This simple step can often resolve minor glitches.
4. **Check File Size**: If you're trying to send a large document, there might be limitations on the email attachment size. Try sending a smaller document to see if the issue persists.
5. **Check Default Email Client**: Make sure your default email client (such as Apple Mail or Outlook) is set up correctly. Word uses your default email client to send documents. If your email client is not set up properly, it might cause issues.
6. **Check Security Software**: Sometimes, security software or firewalls can interfere with sending documents. Temporarily disabling such software can help you determine if it's causing the problem.
7. **Repair Office Installation**: If the issue persists, you might consider repairing your Microsoft Office installation. This option is often available through the Microsoft Office installer.
8. **Use Save As Attachment**: If the "Send Document" function continues to be problematic, you can try an alternative method. Save the document to your computer, then open your email client, create a new email, and attach the saved document manually.
9. **Contact Microsoft Support**: If none of the above steps work, it might be worth reaching out to Microsoft's support for further assistance. They might have specific guidance for your version of Word and your system configuration.
Remember to back up your documents before attempting any major changes to your software or system settings.
Please note that the interface and options might change with different versions of Microsoft Word and macOS, so the exact steps could vary slightly. If you can provide more specific details about the error message or any other context, I might be able to offer more tailored advice. ortnpalms I'm sure you solved this long ago, but for others:
- On my Mac running Ventura, I use Microsoft 365 apps and Outlook as my main email client
- I had the same problem as OP
- Starting the Apple Mail app (which is set up, but I don't normally use for anything but my historic @me.com account), opening Mail>Settings, General tab, and then changing the "default mail reader" to Microsoft Outlook solved the problem
- That "Default Mail Reader" was set to Chrome, not sure how.
- I will now continue to ignore Apple Mail!
ortnpalms I had this same problem and it drove me nuts. The fix was very easy. but took long time to find. go to Mail >> Settings >> General and set your default email reader to Mail. Mine was set to Google and that prevented my ability to send attachments in all 365 apps.
This was the fix! Thank you so much. EssenceMan
- This was EXACTLY the info I needed. I thought I needed to set the default Email client in the apple menu settings, but it was inside the Mail client where Google had taken over as default mail reader. I changed it to Mail as the default reader, relaunched the app, and voila! It works perfectly now. Ignore anyone who says they didn't learn anything new. They obviously don't know me.
The original post literally mentions the default Mail client settings; you’re not telling us anything new.
People using third-party mail clients (ie. not Apple Mail or Outlook) can’t get it to work even if they set the default Mail client as you (and the original post) mention.
thank you that made it work
- I have the same issue. I started when I upgraded to Office 365 for Mac. I have Outlook 2019 for Mac set as my default email client. I use this feature many times a day. It is very annoying not to be able to do this anymore.
ortnpalms With all due respect, I don't want to use Outlook or Apple Mail - I want to use Spark.
It's seems rather protectionist to only support Microsoft's preferred client and Apple's proprietary version.ortnpalmsI have tried revisiting the default settings in the Mail program for e-mail service, but it was already set to Outlook. Once I set it to Mail, then it would attach the document to a Mail e-mail, but won't work with Outlook. I prefer Outlook, but at this point will be sending e-mailed documents from Mail. Weird.
Nick
same problem for me! please help..
domenico_vecchioneI have the same problem - if I switch to Mail it works but when I switch back to Outlook it doesn't
ortnpalms , I am sure you have resolved this now; this happened to me after installing edge (to have a smoother operation with my company SharePoint). The system changed my default email reader to edge in the apple mail preferences. I Changed that back to outlook, and everything works again. Thanks to the guys below for pointing that out!
This just began for me after updating my system to Monterey...not sure if there is a connection or just a coincidence. I'm using Mimestream as my email client.
By the way, I just checked and I'm also getting the same problem in PowerPoint with the "Send PDF" option.
I think that this may be a result of an incomplete implementation of Object Linking or Embedding (OLE) on a Mac. OLE is a Windows feature that lets one program embed (or link) information within another. For example, if you want to link (embed) a .pdf file in an Excel file on a Mac, you can't do it. You can't link an MS Word document in Excel for Mac, but not a .pdf file or any other file as far as I can tell. Whose fault is this - Apple or Microsoft? Decade-old posts on the web claim that Microsoft refuses to release the technical details of OLE to software developers. If this is an OLE problem then I'd say it's Microsoft's fault and good luck in ever getting it fixed for Macs.
I was able to fto fix this by choosing microsoft outlook as my default mail client in the preferences of the apple mac default mail client. Prior to that only send as html was working. After that send as doc aslo started working...I am on Monterey
