Microsoft Word for Mac Version 16.55 (21111400)Mac OS Monterrey 12.0.1 (21A559) When I pull down File > Share > Send Document, Word gives a "donk" (error) sound. Same thing for File > Share > Send PDF. When I do File > Share > Send HTML, the system opens Outlook and appears to prepare an email message to send the file. Any suggestions? By the way, Outlook is not my default email program. A different email program (Spark) is designated for my Mac, using the prescribed but odd way to do that: open the Mac Mail app, and pull down preferences (for Mail), and in the General tab specify the default email reader.

Same here, I'm actually using Postbox as my mailclient but the error is not inherent to any emailclient: the bug/error issue actually happens with all emailclients, including Apple mail.The only workaround is to save the Office-file and manually attach it to a new email.Very annoying. Reading various similar responses, it is not clear where the issue arises: in MacOS or in Office365. I hope soon the issue will be solved.

ortnpalms I am having the exact same issue using Spark. It used to work but the problem started about a month or so ago. Very annoying to have to do it all manually.

This was EXACTLY the info I needed. I thought I needed to set the default Email client in the apple menu settings, but it was inside the Mail client where Google had taken over as default mail reader. I changed it to Mail as the default reader, relaunched the app, and voila! It works perfectly now. Ignore anyone who says they didn't learn anything new. They obviously don't know me.

If you're experiencing issues with the "Send Document" function under the "Share" menu in Microsoft Word for Mac, there could be a few reasons for this problem. Here are some troubleshooting steps you can try:1. **Check Internet Connection**: Make sure you have a stable internet connection. Sometimes, issues with sending documents can arise due to a poor or intermittent internet connection.2. **Update Microsoft Word**: Ensure that you're using the latest version of Microsoft Word for Mac. Software updates often include bug fixes and improvements that can address issues like this.3. **Restart Microsoft Word**: Close Word completely and then relaunch it. This simple step can often resolve minor glitches.4. **Check File Size**: If you're trying to send a large document, there might be limitations on the email attachment size. Try sending a smaller document to see if the issue persists.5. **Check Default Email Client**: Make sure your default email client (such as Apple Mail or Outlook) is set up correctly. Word uses your default email client to send documents. If your email client is not set up properly, it might cause issues.6. **Check Security Software**: Sometimes, security software or firewalls can interfere with sending documents. Temporarily disabling such software can help you determine if it's causing the problem.7. **Repair Office Installation**: If the issue persists, you might consider repairing your Microsoft Office installation. This option is often available through the Microsoft Office installer.8. **Use Save As Attachment**: If the "Send Document" function continues to be problematic, you can try an alternative method. Save the document to your computer, then open your email client, create a new email, and attach the saved document manually.9. **Contact Microsoft Support**: If none of the above steps work, it might be worth reaching out to Microsoft's support for further assistance. They might have specific guidance for your version of Word and your system configuration.Remember to back up your documents before attempting any major changes to your software or system settings.Please note that the interface and options might change with different versions of Microsoft Word and macOS, so the exact steps could vary slightly. If you can provide more specific details about the error message or any other context, I might be able to offer more tailored advice.

I am having the same issue and I AM using Outlook as my default email program. Help.

Word for Mac File > Share > Send Document Doesn't Work

25 Replies

pamelamama
Copper Contributor
Jan 31, 2022
I am having the same issue and I AM using Outlook as my default email program. Help.
- robinchatterjee
  Copper Contributor
  Apr 01, 2022
  Try reseting outlook as your default mail client in the preferences of the apple mail app. that worked for me.
  - yulianita75
    Copper Contributor
    May 16, 2022
    thank you so much It also worked for me : I went to the mac mail preferences, and changed the default mail client to outlook, and it worked !!! robinchatterjee
Irenaeus
Copper Contributor
Jan 18, 2022
ortnpalms
I am having the exact same issue using Spark. It used to work but the problem started about a month or so ago. Very annoying to have to do it all manually.
RenePEI
Copper Contributor
Dec 21, 2021
Same here, I'm actually using Postbox as my mailclient but the error is not inherent to any emailclient: the bug/error issue actually happens with all emailclients, including Apple mail.
The only workaround is to save the Office-file and manually attach it to a new email.
Very annoying. Reading various similar responses, it is not clear where the issue arises: in MacOS or in Office365.

I hope soon the issue will be solved.

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Word for Mac File > Share > Send Document Doesn't Work

25 Replies

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