Forum Discussion
SSO issues in Word and Excel, but not Outlook
Answer from MS Premium Support:
* 'privacy questions after first logon': in Europe it's by design due to new regulations.
* SSO does not 'work' when starting outlook for the first time (we still get a logon prompt even though everything is set up correctly (reg keys)): it is being investigated by the product engineers (PG) and is not a 'big' issue since you can still log on. Hence my case has been closed since it's - in their opinion - not a major issue and is being investigated 'higher up'.
What's at least said ironic is:
- that I have can nog log a case with the product engineers team
- the case I opened with O365 premium support is closed
- I get the feedback from O365 premium support that I have to go by them to get feedback from the product engineers.
So I have to ask myself what the status is of the SSO issue to which the answer - until now - always is 'Our Product Groups have not provided an estimated time of arrival for this issue'.
I guess no support is also a form of support...
Sorry to hear that. I actually haven't really come across anything that haven't been mentioned here that might help.
Any update from Microsoft since by any chance?It was mysteriously resolved by itself until 2 weeks ago. We have the same issue again. I've opened a new case with microsoft premium support and we've had 2 calls of 30 minutes, during which they got logs (stepsrecorder and fiddler). Haven't heard from them since last week. I'm going to ask for an update today.
Please forgive the copy/paste formatting, but try this - it solved the privacy pop-up for us.
Microsoft Office 2016/First Run
Policy Setting
Disable First Run Movie Enabled
Disable Office First Run on application boot Enabled
Microsoft Office 2016/Privacy/Trust Center
Policy Setting
Allow the use of additional optional connected experiences in Office Disabled
Allow the use of connected experiences in Office Enabled
Allow the use of connected experiences in Office that analyze content Enabled
Allow the use of connected experiences in Office that download online content Enabled
Allow users to include screenshots and attachments when they submit feedback to Microsoft Disabled
Allow users to receive and respond to in-product surveys from Microsoft Disabled
Allow users to submit feedback to Microsoft Disabled
Configure the level of client software diagnostic data sent by Office to Microsoft Enabled
Type of diagnostic data: Neither
Policy Setting
Disable Opt-in Wizard on first run Enabled
Enable Customer Experience Improvement Program Disabled
Send personal information DisabledThough if you just want the privacy one, I think the one you are looking for is this one:
Allow the use of additional optional connected experiences in Office Disabled
We have an active ticket with MS Support to see if we can find why Word will no longer do SSO. But given your findings with MS "Support" I am not holding much hope any longer.- Ouch.
For us, Outlook works on 2nd try. So open outlook, it asks to sign in. But just close that without signing in and re-open Outlook and it's signed in.
But Word will never sign in (try 100 times and it won't). Once Outlook is signed in though, Word is too on next try.
For the Privacy pop-up, that should be 100% fixable however as we did that. In the Office GPO template there are some options around additional connected services, which when disabled will prevent that pop-up. Let me see if I can find the setting again quickly...
