Issue with viewing mode for E5 licensed users
I'm a sysadmin for a Health care provider in Sweden and we have an issue with users with an E5 license loading into Office apps in view-mode. As far as I know we are a coupe of organisations providing health care that have this same issue. Background: We have a mix of F3 and E5 licenses and sometimes the F3 licensed users need to view documents that contains info that isn't allowed to be saved in the cloud. To minimize the popups that show up when a user starts word unlicensed we have a GPO (viewer mode) that says that it should open i view-mode. Per my understanding this GPO is device based and not user based. However, this also affects the users of E5 license who regularly change workstations, easily 5-10 devices in a day. Since they should be able to view and edit documents in office apps it causes frustration and confusion when they load into view-mode and have to log out and then in again (or update license) and restart the program. Our computers devices are Microsoft Entra hybrid joined and shared computer licensing is enabled. Are there any solutions or viable workarounds for this issue? It's not complicated for users to handle but frustrating and causes a lot of tickets to the support team. Unsure if I'll be able to participate due to the time zone difference but will appreciate any and all help. /Per Ekholm
[Update on Microsoft 365 Copilot Mac app issue]
We have identified the root cause of the issue currently affecting some users on Microsoft 365 Copilot Mac app, starting with version 1.2601 released on January 27. A fix has been prepared for the same and will be delivered via Microsoft AutoUpdate (MAU) within the next 48 hours. Please note that the app may not function as expected if MAU configurations are being managed through MDM. To mitigate, tenant administrators can remove the LCID key from their MAU configuration, as illustrated below. Kindly let us know if the issue persists for you beyond this timeline.
Math Assistant in OneNote M365 no longer calculates results
I’m a mathematics professor in higher education, and I’ve relied heavily on OneNote for Windows 10 — especially its Math Assistant feature — to support my teaching. While we teach at the university level, the mathematics involved is foundational: from basic first-degree equations to partial derivatives of multivariable functions, limits, definite and indefinite integrals, 2D graphing, and inequality plots. This isn’t advanced research mathematics — it’s core material for management and accounting students. In the previous version of OneNote, I could write an equation, click “Math,” and immediately get the final result. That was extremely helpful for classroom demonstrations and student self-checking. In the current version (OneNote M365), the “Math” button still appears, and it does solve simple equations — but it fails to graph more complex functions and is significantly slower than the previous version. Is Microsoft working to restore the ability to calculate final results and draw 2D graphs reliably, as the previous version did? This feature is essential for teaching and productivity. I appreciate any clarification. Best regards, José Maria E. G. Salazar Instituto Superior de Contabilidade e Administração de Lisboa (ISCAL)
Microsoft 365 Apps admin center - No Devices Being Managed?
We are an Office 365 E3 customer, and have configured Cloud Update for our devices. However, devices are not updating, and I see the message "0/27 devices are being managed by Cloud". Any idea what I need to do to get updates rolling out? Thanks!
Microsoft 365 Apps Admin Center - Inventory Errors Out
Been running into issues the last few days as I try to swap a handful of devices to a different update channel. I'm able to browse to the Microsoft 365 Apps Admin Center (https://config.office.com/), however when I go to Inventory it throws a generic error (it's been happening for 3 days now): There was a problem showing the security update status information. Please refresh the page or try again later. 00000000-0000-0000-0000-000000000000 This was working earlier this week (Tuesday 5/13/25) but as of Wednesday it was "broken". Checking to see if other folks are running into this or if we're just the lucky ducks. Several of us within the organization have run into the same error so it's not isolated to any one individual.
