Servicing Profile updating devices even in the Exclude group and not working according to settings

Question

Servicing Profile is not behaving as expected

Devices in the Exclusion group are being updated
Some devices which were 32bit, have been changed to 64bit
Devices listed in Overview and Devices tabs do not match the total in the groups in the included section, and the total number listed in Overview and Devices tabs keeps changing
Devices are still updating after hitting Pause 4 days ago
Devices on the semi-annual channel are deselected but are still being updated to the monthy channel
"Exclude devices with Add-ins" is selected but these devices are still being updated
How do we reverse or stop devices being updated with config.office.com, for example, 32bit semiannual devices which have now been updated to the monthly channel (which are in an Exclusion group), need to be reverted to the Semiannual channel
if devices suddenly appear in the Devices tab as "in Progress" how can we cancel the update from config.office.com (these devices are also already in the Exclusion group)?
Any help appreciated manoth_msft?

bobclements · Answer

Hi stevejb&nbsp;
&nbsp;
Based on the items you've listed, there appears to be a few different things going on. For example, Servicing Profiles has no control over 32-bit &gt; 64-bit changes. However, it would still be good to dive in on the other areas. If you haven't already, please navigate over to the "Monthly Enterprise" page under Servicing and click on the "Give Feedback" button. Include all the relative info and a contact email if you'd like to hear back from the team.&nbsp;

richardbenham · Answer

Hi&nbsp;BobClements&nbsp;I too have noticed that the servicing profile for the Monthly Enterprise Channel is adding devices even though it's paused. There should only be 4 devices as I selected "Groups to Include" and NOT all devices.&nbsp;Monthly Enterprise Channel:&nbsp;2211&nbsp;RolloutBuild:&nbsp;16.0.15831.20252Paused&nbsp;Completed50&nbsp;Failed16&nbsp;In progress16&nbsp;Not started1&nbsp;Roll back0&nbsp;Also for some of the devices marked as complete they show the correct build number but the version is wrong.&nbsp;&nbsp;Hope you can shed some light on this.&nbsp;Regards,Richard.&nbsp;

bobclements · Answer

Hi&nbsp;RichardBenham&nbsp;
That is not expected. Do you recall starting with all devices or maybe targeting a group with a larger member count initially? I sent you a DM for some more info.&nbsp;

richardbenham · Answer

Hi&nbsp;BobClements&nbsp;When I set up the the initial Profile it defaulted to all devices. I did initially select "Choose Groups to include" radio button but at the time didn't add a group. I realised a few hours later however that it had included all devices. I resumed the deployment again and now the numbers seem better but I'm not convinced all is well as there's devices in the list which shouldn't be there.&nbsp;&nbsp;Some report as complete but the version is still 2210? According to SCCM 805 devices updated&nbsp;&nbsp;Many thanksRichard

bobclements · Answer

RichardBenham&nbsp;
When you make changes to the selection criteria (e.g., all devices &gt; small group) the service can take up to 24 hours to complete the change. That appears to be what happened in this scenario. We are working to speed those evaluations up, but for now that is the behavior you can expect.
&nbsp;
Regarding the devices showing complete - this is being addressed in an upcoming update. Those devices did complete their upgrade, but the version # is taking longer than&nbsp;expected to update. You can see the build # matches the 2211 update.&nbsp;
&nbsp;
Thank you for sharing your experience. Keep the feedback coming.

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Servicing Profile updating devices even in the Exclude group and not working according to settings

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Monthly Enterprise Channel: 2211 Rollout

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