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stevejb's avatar
stevejb
Copper Contributor
Oct 10, 2022

Servicing Profile updating devices even in the Exclude group and not working according to settings

Servicing Profile is not behaving as expected Devices in the Exclusion group are being updated Some devices which were 32bit, have been changed to 64bit Devices listed in Overview and Devices tab...
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RichardBenham's avatar
RichardBenham
Copper Contributor
Jan 19, 2023

Hi BobClements

 

I too have noticed that the servicing profile for the Monthly Enterprise Channel is adding devices even though it's paused. There should only be 4 devices as I selected "Groups to Include" and NOT all devices. 

Monthly Enterprise Channel: 2211 Rollout

Build: 16.0.15831.20252
Paused
 
Completed
50
 
Failed
16
 
In progress
16
 
Not started
1
 
Roll back
0
 
Also for some of the devices marked as complete they show the correct build number but the version is wrong.
 

 

Hope you can shed some light on this.

 

Regards,

Richard.

 
BobClements's avatar
BobClements
Icon for Microsoft rankMicrosoft
Jan 19, 2023

Hi RichardBenham 

That is not expected. Do you recall starting with all devices or maybe targeting a group with a larger member count initially? I sent you a DM for some more info. 

  • RichardBenham's avatar
    RichardBenham
    Copper Contributor
    Jan 20, 2023

    Hi BobClements

     

    When I set up the the initial Profile it defaulted to all devices. I did initially select "Choose Groups to include" radio button but at the time didn't add a group. I realised a few hours later however that it had included all devices. I resumed the deployment again and now the numbers seem better but I'm not convinced all is well as there's devices in the list which shouldn't be there.

     

     

    Some report as complete but the version is still 2210? According to SCCM 805 devices updated

     

     

    Many thanks

    Richard

    • BobClements's avatar
      BobClements
      Icon for Microsoft rankMicrosoft
      Jan 20, 2023

      RichardBenham 

      When you make changes to the selection criteria (e.g., all devices > small group) the service can take up to 24 hours to complete the change. That appears to be what happened in this scenario. We are working to speed those evaluations up, but for now that is the behavior you can expect.

       

      Regarding the devices showing complete - this is being addressed in an upcoming update. Those devices did complete their upgrade, but the version # is taking longer than expected to update. You can see the build # matches the 2211 update. 

       

      Thank you for sharing your experience. Keep the feedback coming.

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