Forum Discussion

stevejb's avatar
stevejb
Copper Contributor
Oct 10, 2022

Servicing Profile updating devices even in the Exclude group and not working according to settings

Servicing Profile is not behaving as expected Devices in the Exclusion group are being updated Some devices which were 32bit, have been changed to 64bit Devices listed in Overview and Devices tab...
Microsoft 365 Apps for enterprise
BobClements's avatar
BobClements
Icon for Microsoft rankMicrosoft
Oct 10, 2022

Hi stevejb 

 

Based on the items you've listed, there appears to be a few different things going on. For example, Servicing Profiles has no control over 32-bit > 64-bit changes. However, it would still be good to dive in on the other areas. If you haven't already, please navigate over to the "Monthly Enterprise" page under Servicing and click on the "Give Feedback" button. Include all the relative info and a contact email if you'd like to hear back from the team. 

  • RichardBenham's avatar
    RichardBenham
    Copper Contributor
    Jan 19, 2023

    Hi BobClements

     

    I too have noticed that the servicing profile for the Monthly Enterprise Channel is adding devices even though it's paused. There should only be 4 devices as I selected "Groups to Include" and NOT all devices. 

    Monthly Enterprise Channel: 2211 Rollout

    Build: 16.0.15831.20252
    Paused
     
    Completed
    50
     
    Failed
    16
     
    In progress
    16
     
    Not started
    1
     
    Roll back
    0
     
    Also for some of the devices marked as complete they show the correct build number but the version is wrong.
     

     

    Hope you can shed some light on this.

     

    Regards,

    Richard.

     
    • BobClements's avatar
      BobClements
      Icon for Microsoft rankMicrosoft
      Jan 19, 2023

      Hi RichardBenham 

      That is not expected. Do you recall starting with all devices or maybe targeting a group with a larger member count initially? I sent you a DM for some more info. 

      • RichardBenham's avatar
        RichardBenham
        Copper Contributor
        Jan 20, 2023

        Hi BobClements

         

        When I set up the the initial Profile it defaulted to all devices. I did initially select "Choose Groups to include" radio button but at the time didn't add a group. I realised a few hours later however that it had included all devices. I resumed the deployment again and now the numbers seem better but I'm not convinced all is well as there's devices in the list which shouldn't be there.

         

         

        Some report as complete but the version is still 2210? According to SCCM 805 devices updated

         

         

        Many thanks

        Richard

Resources