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Jagadish12's avatar
Jagadish12
Copper Contributor
Jun 05, 2019

Issue AIP Protection for PDF (Adobe Plugin )

We have a user who could not open a protected document (PDF) . Once user enters the email and in a few seconds the error message flashes(the network location cannot be reached).

 

Any one experienced and possible solution . ?. I have asked our network team for their thought but would be really helpful if somebody can throw some light on their experience if any 

 

This is impacting one of the location and not all thus suspecting something in network/firewall

 

Thanks

 

information protection and governance
microsoft information protection
Rights Management

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      • Martin_Sieber's avatar
        Martin_Sieber
        Icon for Microsoft rankMicrosoft
        Jun 13, 2019

        Some more questions:

        - Did the user try to open a Word document protected by another user?

        - Do other users from the same organizations also face the same issues when trying to open protected PDFs?

        - Is the same user able to open protected PDFs in other locations?

        - Did the affected user already try to open the protected PDF in the same location with AIP client / viewer?

         

        The error "The network location cannot be reached" can be observed when SSL inspection is active in the location. Are you sure SSL isn't being broken/inspected?

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