Forum Discussion
Issue AIP Protection for PDF (Adobe Plugin )
Martin_Sieber Yes . The issue is only with PDF .
MicrosoftSome more questions:
- Did the user try to open a Word document protected by another user?
- Do other users from the same organizations also face the same issues when trying to open protected PDFs?
- Is the same user able to open protected PDFs in other locations?
- Did the affected user already try to open the protected PDF in the same location with AIP client / viewer?
The error "The network location cannot be reached" can be observed when SSL inspection is active in the location. Are you sure SSL isn't being broken/inspected?
Did the user try to open a Word document protected by another user? Yes .can open successfully
- Do other users from the same organizations also face the same issues when trying to open protected PDFs?.All other users in other locations can open PDF successfully .The issue is with one location alone.
- Is the same user able to open protected PDFs in other locations?.Ye she can open in WIfi but not in corporate network from that location
- Did the affected user already try to open the protected PDF in the same location with AIP client / viewer? Yes he can open in AIP client but not via plugin.
- Martin_Sieber
Thanks!
Could you please have the user zip the contents of the following directory:
%localappdata%\Microsoft\RMSLocalStorage\mip\logs
Afterwards, please send that zip to the following email address:
"martin" dot "sieber" at "microsoft.com
Regards,
MartinI have replied and sorry for the delay . It was challenging to get user due to time zone .