Forum Discussion

Copper Contributor

Jun 05, 2019

Issue AIP Protection for PDF (Adobe Plugin )

We have a user who could not open a protected document (PDF) . Once user enters the email and in a few seconds the error message flashes(the network location cannot be reached). Any one experienc...

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Microsoft

Jun 07, 2019

Hi,

can you confirm the same user can open protected e.g. Word documents?

Regards,
Martin

Jagadish12
Copper Contributor
Jun 12, 2019
Martin_Sieber Yes . The issue is only with PDF .
- Martin_Sieber
  Microsoft
  Jun 13, 2019
  Some more questions:
  
  - Did the user try to open a Word document protected by another user?
  
  - Do other users from the same organizations also face the same issues when trying to open protected PDFs?
  
  - Is the same user able to open protected PDFs in other locations?
  
  - Did the affected user already try to open the protected PDF in the same location with AIP client / viewer?
  
  The error "The network location cannot be reached" can be observed when SSL inspection is active in the location. Are you sure SSL isn't being broken/inspected?
  - Jagadish12
    Copper Contributor
    Jun 20, 2019
    Martin_Sieber
    
    Did the user try to open a Word document protected by another user? Yes .can open successfully
    - Do other users from the same organizations also face the same issues when trying to open protected PDFs?.All other users in other locations can open PDF successfully .The issue is with one location alone.
    - Is the same user able to open protected PDFs in other locations?.Ye she can open in WIfi but not in corporate network from that location
    - Did the affected user already try to open the protected PDF in the same location with AIP client / viewer? Yes he can open in AIP client but not via plugin.