Forum Discussion
Error when applying Sensitive Labels with Encryption
Hi community,
I can see the sensitivity labels in my office apps correctly but when I select one label with encryption I get the following error:
I have configured the required sensitive labels, assigned the proper permissions, and published them as you can see.
Checking the MSIPC logs I can see the only templates it gets are the default and not the configured sensitivity labels.
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{f148296a-9a9a-4764-a12f-44523fc0cebf}",
Name: "Confidencial \ Todos Los Empleados",
Description: "Datos confidenciales que requieren protección pero conceden todos los permisos a todos los empleados. Los propietarios de los datos pueden hacer un seguimiento del contenido y revocarlo.",
IssuerName: "Corporación S.A.".
}}{{[787][msipc]:[Info]:[704]:[2021-12-20 15:59:45.669]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::copyTemplateInfoToList:518
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{d262518a-36de-4962-8b27-4966ca9416ed}",
Name: "Extremadamente Confidencial \ Todos Los Empleados",
Description: "Datos extremadamente confidenciales que conceden a los empleados los permisos de visualización, edición y respuesta en relación con el contenido. Los propietarios de los datos pueden hacer un seguimiento del contenido y revocarlo.",
IssuerName: "Corporación S.A.".
}}{{[788][msipc]:[Info]:[704]:[2021-12-20 15:59:45.669]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::GetTemplateList:196
++++++++ INFORMATION: Getting templates succeeded. ++++++++
Any ideas are welcome!
- I hope my spanish works, confirm the license.
Verifique la licencia asignada al usuario. Confirme que la licencia de Protección de la informac- Hi Effjaay, you can answer in English...is fine..tks
The user has a M365 E5 license assigned. The same behavior with and without the AIP UL client installed.
"I have been able to recreate the problem from the customer in a Microsoft Demo Tenant."
In the MSIP Logs I can see the RAC and CLC is ok
***************************************************************
++++++++ INFORMATION: RAC details: ++++++++
User: "Email address removed",
User type: "Federation",
Issuer name: "Contoso",
Issuer Id: "{478b1d52-ca90-4b80-a56c-0719879f15b8}",
Intranet Certification Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/certification",
Extranet Certification Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/certification",
Valid Until: "01/27/2022 03:56:00.000".
}}{{[348][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.030]: cclclicense.cpp:Microsoft::InformationProtection::CCLCLicense::LogCLC:218
++++++++ INFORMATION: CLC details: ++++++++
User: "Email address removed",
Issuer name: "Contoso",
Issuer Id: "{478b1d52-ca90-4b80-a56c-0719879f15b8}",
Intranet Licensing Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/licensing",
Extranet Licensing Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/licensing".
*********************************************************************************************
The templates only show the default (new tenant)
*********************************************************************************************
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{01c77b23-fb7a-4cc4-bfbc-665a8698f1c1}",
Name: "$title",
Description: "$description",
IssuerName: "Contoso".
}}{{[621][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::copyTemplateInfoToList:518
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{5cf200d3-d62d-4590-bad8-f93ad50d9ecd}",
Name: "Confidential \ All Employees",
Description: "Confidential data that requires protection, which allows all employees full permissions. Data owners can track and revoke content.",
IssuerName: "Contoso".
}}{{[628][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::copyTemplateInfoToList:518
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{75714ede-b62a-4d55-b2ed-2ba727ec6940}",
Name: "Highly Confidential \ All Employees",
Description: "Highly confidential data that allows all employees view, edit, and reply permissions to this content. Data owners can track and revoke content.",
IssuerName: "Contoso".
}}{{[629][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::GetTemplateList:196
++++++++ INFORMATION: Getting templates succeeded. ++++++++
}}{{[630][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: ippapi.cpp:IpcGetTemplateListInternal:2577
-------- Done getting templates -------iamarnoldmcse Hi, I just recently got the above message and it's simply the propagation time. At least it was for me. I bet it works now as your post has been here for a while?
