Forum Discussion
Error when applying Sensitive Labels with Encryption
Verifique la licencia asignada al usuario. Confirme que la licencia de Protección de la informac
- Hi Effjaay, you can answer in English...is fine..tks
The user has a M365 E5 license assigned. The same behavior with and without the AIP UL client installed.
"I have been able to recreate the problem from the customer in a Microsoft Demo Tenant."
In the MSIP Logs I can see the RAC and CLC is ok
***************************************************************
++++++++ INFORMATION: RAC details: ++++++++
User: "Email address removed",
User type: "Federation",
Issuer name: "Contoso",
Issuer Id: "{478b1d52-ca90-4b80-a56c-0719879f15b8}",
Intranet Certification Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/certification",
Extranet Certification Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/certification",
Valid Until: "01/27/2022 03:56:00.000".
}}{{[348][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.030]: cclclicense.cpp:Microsoft::InformationProtection::CCLCLicense::LogCLC:218
++++++++ INFORMATION: CLC details: ++++++++
User: "Email address removed",
Issuer name: "Contoso",
Issuer Id: "{478b1d52-ca90-4b80-a56c-0719879f15b8}",
Intranet Licensing Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/licensing",
Extranet Licensing Url: "https://dd8d01a3-db71-4562-8143-fd83cb5b54c1.rms.na.aadrm.com/_wmcs/licensing".
*********************************************************************************************
The templates only show the default (new tenant)
*********************************************************************************************
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{01c77b23-fb7a-4cc4-bfbc-665a8698f1c1}",
Name: "$title",
Description: "$description",
IssuerName: "Contoso".
}}{{[621][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::copyTemplateInfoToList:518
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{5cf200d3-d62d-4590-bad8-f93ad50d9ecd}",
Name: "Confidential \ All Employees",
Description: "Confidential data that requires protection, which allows all employees full permissions. Data owners can track and revoke content.",
IssuerName: "Contoso".
}}{{[628][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::copyTemplateInfoToList:518
[msipc]: ++++++++ INFORMATION: Adding template: ++++++++
Id: "{75714ede-b62a-4d55-b2ed-2ba727ec6940}",
Name: "Highly Confidential \ All Employees",
Description: "Highly confidential data that allows all employees view, edit, and reply permissions to this content. Data owners can track and revoke content.",
IssuerName: "Contoso".
}}{{[629][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: win7ippstore.cpp:Microsoft::InformationProtection::TemplateManager::GetTemplateList:196
++++++++ INFORMATION: Getting templates succeeded. ++++++++
}}{{[630][msipc]:[Info]:[7032]:[2021-12-28 13:59:26.701]: ippapi.cpp:IpcGetTemplateListInternal:2577
-------- Done getting templates -------iamarnoldmcse Hi, I just recently got the above message and it's simply the propagation time. At least it was for me. I bet it works now as your post has been here for a while?
Hi ChristianJBergstrom, tks for your response.
Indeed in my Demo Tenant, I am able to apply Sensitive Labels with encryption, as you said it seems it was a matter of "a lot of time for propagation", but on the production tenant we are still getting the same error and the tenant was configured with templates about 15 days ago.
From the PC:
1- The Internet has no restrictions.2- We have tried with the three client versions: https://www.microsoft.com/en-us/download/details.aspx?id=53018
3- We have tried with users with and without local admin permissions.
4- We have cleaned up the Client folders to reset client config
4- We have tried with different PCs and Users
From the Tenant (MIP Config):
1- Sensitivity Labels are configured with the correct permissions (Including users for testing)2- Label Policies correctly configured for end-user visibility
3- More than 10 days for label propagation.
Any other idea is really appreciated!
