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jfalomir's avatar
jfalomir
Copper Contributor
Sep 20, 2022

Cannot login to Service Trust Portal

Hi,

 

I'm trying to get some certificates from the service trust portal, but I keep getting "Service Trust Portal no longer support Microsoft Account (MSA) access." I'm using an account registered on Azure and I checked the Azure Active Directory, and the user exists (seeing it's the owner of the account).

What am I missing here?

 

 

azure
identity and access management
records management

5 Replies

  • md504's avatar
    md504
    Copper Contributor
    Jan 17, 2025

    I can't believe there's still no direction on this issue

    1 - Login to Azure
    2 - Navigate to Microsoft Entra ID > Enterprise Applications
    3 - Change ---> Application Type filter to ---> MICROSOFT APPLICATIONS ---> click APPLY
    4 - Search for "Microsoft Service Trust"
    5 - Click it
    6 - Go to Manage --> Properties
    7 - Click YES for "Enabled for users to sign-in"
    8 - Click SAVE
    9 - Try again to sign in and access the files


  • iftikharkhan's avatar
    iftikharkhan
    Copper Contributor
    Apr 26, 2024

    jfalomir 

     

    Looks like your service principal for service trust is disabled by your resource tenant.

     

    run the PS command to enable it: https://learn.microsoft.com/en-us/powershell/module/azuread/set-azureadserviceprincipal?view=azureadps-2.0#example-1-disable-the-account-of-a-service-principal

     

    Get-AzureADServicePrincipal

     

    Find the service trust object ID and enable it

     

    Set-AzureADServicePrincipal -ObjectId <objectID>-AccountEnabled $true

     

    if you check the sign in logs, you will see failure and reason would be the app is disabled. 

     

    https://learn.microsoft.com/en-us/troubleshoot/azure/entra/entra-id/app-integration/error-code-aadsts7000112-application-is-disabled

     

     

  • jamalotp's avatar
    jamalotp
    Copper Contributor
    Apr 13, 2023
    Hello jfalomir,
    I am facing the same issue. Any tips how to get it resolved?

    Thank you.

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