Forum Discussion

James-Brennan's avatar
James-Brennan
Brass Contributor
Jun 27, 2018
Solved

Office 2016 Save as & Microsoft Graph - The service is currently unavailable.

Hi All,    We have appear to have an issue with installations of Office 2016 (version 1803, Build 9126.2227 Click To Run) where followed/frequent/suggested sites should be returned from the Microso...
microsoft 365 apps
office 365
  • Mohamed Mustamandi's avatar
    Mohamed Mustamandi
    Nov 09, 2018

    We had the same issue. The fix for us was to make sure the affected user(s) had permissions to the top level SharePoint site: https://tenant.sharepoint.com. Once permissions were set, the user was able to save to SharePoint from the application or open from SharePoint while within the application.

Steve Palmo's avatar
Steve Palmo
Brass Contributor
Oct 22, 2018
I get the same "Service Unavailable" error via version 1803 (Build 9126.2282 Click-To-Run). attempting to save an MS-Word, MS-Excel document to SharePoint Online, OK with ODFB. This is very annoying as we are piloting global rollout of SharePoint Online showing off the integration between MS-Office 2016 desktop client with SharePoint Online but it fails.
  • Mohamed Mustamandi's avatar
    Mohamed Mustamandi
    Copper Contributor
    Nov 09, 2018

    We had the same issue. The fix for us was to make sure the affected user(s) had permissions to the top level SharePoint site: https://tenant.sharepoint.com. Once permissions were set, the user was able to save to SharePoint from the application or open from SharePoint while within the application.

    • James-Brennan's avatar
      James-Brennan
      Brass Contributor
      Dec 04, 2018
      Agreed, we came to the same conclusion. Applying read only permissions on the root tenant site sorted this issue out.
      • Kathy Wright's avatar
        Kathy Wright
        Copper Contributor
        Dec 12, 2018

        We are facing the same issue.   We really can't add "everyone" to the root site as it is not open to all users.    Is there specific libraries we can add them to?   Or would restricted read work?   I tried adding "everyone" to style library and also master page library.  Still doesn't work.