VPN certificates for iOS devices failed to deploy

Hi Filip_Mishkoski,

here are some steps you can try first when you're facing issues with VPN certificate deployment for iOS devices in Intune:

1. Recheck Certificate Settings:

   • Verify that the VPN certificate profile in Intune is configured correctly. Pay attention to details such as the certificate name, expiration date, and target devices.

2. Device Enrollment:

   • Make sure that the iOS devices are enrolled in Intune and have the correct profiles applied. Ensure that the devices are properly connected to the internet and can communicate with the Intune service.

3. Retry Certificate Deployment:

   • In the Intune admin center, try re-sending the VPN certificate profile to the affected iOS devices. Sometimes, retrying the deployment can resolve the issue.

4. Device Restart:

   • On the iOS devices, try restarting them. Occasionally, a simple restart can help in applying profiles and certificates correctly.

5. Check Device Storage:

   • Ensure that the iOS devices have sufficient storage space available. A lack of storage can sometimes prevent the installation of profiles and certificates.

6. Clear Existing Profiles:

   • If there are any existing VPN profiles on the iOS devices, consider removing them before deploying the new certificate profile.

7. Manual Certificate Installation:

   • As a temporary workaround, you can try manually installing the VPN certificate on the iOS devices by sending the certificate file to the user via email or a file-sharing service. The user can then install it manually in the device's settings.

8. Contact Apple Support:

   • If the issue persists and you suspect it may be related to the iOS devices themselves, consider contacting Apple Support for assistance. They may be able to provide guidance specific to iOS device-related problems.

9. Reinstall Intune Connector:

   • If none of the above steps work, you can try uninstalling and reinstalling the Intune Connector on the server where it's hosted. Sometimes, this can resolve communication issues between Intune and the server.