Forum Discussion
User is unable to access emails on her Phone via Outlook Application
Can you ask the user to try on a different phone please?
Have you re-installed / updated / cleared cache the App on the phone?
Have you checked user's license? Is it office 365?
Is user able to access Emails via Online web mail (OWA) ?
Any error message or screenshots?
Thank you
Dav,
Deleted
Can you ask the user to try on a different phone please? Yes we did - Outlook application crashed on that too.
Have you re-installed / updated / cleared cache the App on the phone? yes - we even did a factory reset on the phone
Have you checked user's license? Is it office 365? User has a Office 365 E5 License and an EMS E5 License
Is user able to access Emails via Online web mail (OWA) ? Yes - everything is fine on OWA and Outlook on PC
Any error message or screenshots? There is no error message as such - Just that outlook wont open when the device is enrolled under this user's name.