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alblad's avatar
alblad
Copper Contributor
Apr 05, 2023

unexpected office desktop does not authenticate on hybrid windows device

Hi all,

I have a customer with unexpected behaviour in their intune environment.

This environment works with windows 11 devices.

the environment is stable but sometimes (once a week aprox.) one user is not able to log and use their office desktop applications, it does not authenticate the user, but using web borowser in same device, it runs properly.

We have opened a docen of different cases to microsoft but once they get in touch with the case (one day later aprox.), the user is able to use all their desktop applications,... 

We initially began with intune opened cases and we are trying opening for authentication and authorization group.

The issue begans only 6 months ago, and the customer is using Intune from years ago.

Anyone have suffered any issues like this before? 

Any suggestions?

Intune
mobile device management (mdm)

4 Replies

    • alblad's avatar
      alblad
      Copper Contributor
      Apr 17, 2023
      Hi,
      Yes, Microsoft ask for logs for each device on issue, but no clue to find the solution.
      Microsoft closed all cases once the device is on healthy activity with office applications.
      We don't know where to search.
  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    Apr 06, 2023
    Can you elaborate more about the error? Do you have screenshots?

    Moe
    • alblad's avatar
      alblad
      Copper Contributor
      Apr 17, 2023
      Thanks for asking,
      The environment is Hybrid Azure ad Join.
      Aparently, all devices are in active stae and PRT status is yes.
      Sometimes in any of the devices, the user is unable to login to office 365 applications, but the user could browse for web applications and get into them.
      Looking for audit logs in Azure on Sign in, no issue found.
      From one of the different cases opened to microsoft (intune), they did some reference to conditional access, but it's rare because never change any conditional access.
      Also looking for tokens in order to find any old token used.
      Nothing done was solution to our issue, no way to force the device to get authentication on office applications.
      Time later, one or two days later, trying to find something to get a path to work on it, the device return to authenticate applications.
      No explication to find why.
      Is the only one customer with this issue.
      I see no one had something similar to this case. We'll continue working on it.
      Thanks.

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