Forum Discussion
unexpected office desktop does not authenticate on hybrid windows device
Hi all, I have a customer with unexpected behaviour in their intune environment. This environment works with windows 11 devices. the environment is stable but sometimes (once a week aprox.) one us...
Can you elaborate more about the error? Do you have screenshots?
Moe
Moe
- Thanks for asking,
The environment is Hybrid Azure ad Join.
Aparently, all devices are in active stae and PRT status is yes.
Sometimes in any of the devices, the user is unable to login to office 365 applications, but the user could browse for web applications and get into them.
Looking for audit logs in Azure on Sign in, no issue found.
From one of the different cases opened to microsoft (intune), they did some reference to conditional access, but it's rare because never change any conditional access.
Also looking for tokens in order to find any old token used.
Nothing done was solution to our issue, no way to force the device to get authentication on office applications.
Time later, one or two days later, trying to find something to get a path to work on it, the device return to authenticate applications.
No explication to find why.
Is the only one customer with this issue.
I see no one had something similar to this case. We'll continue working on it.
Thanks.
