Forum Discussion

MCurtis970's avatar
MCurtis970
Copper Contributor
Mar 01, 2022

Unable to Access Play Store

So, I've had an ongoing issue with my Pixel 4 XL running Android 12 that I've been ignoring until it really got in my way. That's finally happened.

 

I'm unable to access the managed Play Store on my personally-owned device because I'm unable to sign in to a Google account. I wasn't sure what the issue was at first until I tried adding a Google account and realized that's what's blocked. According to this post and reply by MatthewButcher, this is by design. I didn't have this issue on my old Galaxy s5.

 

Has anybody else ran into this issue? If so, were you able to find a fix?

  • If it's a BYOD device, you have access to the normal Play Store with your own account. The Managed one has it's own Google account and it used to publish/install apps on Android.
    • MCurtis970's avatar
      MCurtis970
      Copper Contributor
      Thanks for the reply!

      That was my experience previously with my Galaxy s5. Now, when trying to add my work Google account I get a "Blocked by your IT admin" message. I reviewed our config and I don't see where this would be blocked in Intune.

      Something I hadn't considered is our Android Enterprise settings, which I don't have access to. Before I continue further, I'm going to try a factory reset and see if the issue persists.

Share

Resources