Forum Discussion
Outlook for iOS (MAM only Call Identification)
MicrosoftThere is one problem. Apple (unlike Google) prohibits the extension to poll external servers during the identification. This is exactly why all the existing solutions MUST download the ENTIRE GAL locally (into a secure address book partition, not accessible by user normally) to provide identification. Google allows server lookups during ID, so you have more chances of seeing this on Android first š
- Thank you for your comment. You are right. In this case, Outlook would also have to provide the GAL in a partition to which normal users do not have access. Don't see this as a showstopper. It is even desired that Outlook in the best case cyclically retrieves the GAL data and provides it locally (hidden) for call identification. In addition to his personal Exchange contacts, the user still has the possibility to use the GAL (visibly) via the search or Microsoft Graph quickly and easily.
Hello, did anything ever come of this? Wondering if you ever spoke with Microsoft about this.
Hi markdevr,
My initial hope was that Microsoft would address this topic quickly, enabling all of us to implement proper data separation and privacy controlsāor at the very least provide a significant comfort feature for end users. As we now know, unfortunately, that still hasnāt happened.
I also tried reaching out to several Microsoft PMs to raise awareness and request consideration for the roadmapābut unfortunately, without success. The corresponding Outlook feature request has meanwhile been removed (like many others), for reasons unknown to me. The link is dead and caught in a āpermanent loop.ā
My current hope lies in Roadmap ID 493753: āOutlook: Contact Improvements on Outlook Mobileā, which was added to the roadmap on May 23, 2025. Microsoft describes it as follows:
āOn Outlook mobile we are improving the āContactsā experience by showing additional profile information for your contacts, where applicable. Secondly, this improvement hides identical duplicated contacts.ā
My hope is that the āadditional profile informationā will come from the GAL, and that this could be the first small step toward the long-requested featureāand a further step toward implementation for iOS-based organizations and users out there.
Fingers crossed! ;-)
