OneNote Not Working on Android

Issue: unable to load Microsoft OneNote app on Android 14.0 device Samsung Galaxy.

- full error: "Please finish setting up your work or school account to access your notebooks. Tap here to Continue, or ask your administrator for help.  Try again or Switch Account."

-client has a Microsoft 365 E5 license. 

-client is able to open OneNote and synchronize notes on iOS and Windows, but not Android. 

- i have retired the device from intune >> re-enrolled >> same issue.

- i have wiped the device from intune >> re-enrolled >> same issue. 

- the Android device is KNOX managed / COPE

- i have excluded Android from the main app protection policy

- Tried clearing cache and data in app storage settings for OneNote

- After clearing cache, tried enabling airplane mode, opening the app, disabling airplane mode, signing in - same error. 

I have looked everywhere online and there are no answers to anything I have found