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Karimulla1125's avatar
Karimulla1125
Copper Contributor
Sep 21, 2023

Not getting Updated Monthly Updates few Devices

Hi,

 

We have 2000+ devices one of the customer, those devices managing Windows Updates via Intune, but a few of them are not being installed automatically every month. 

 

As per policy, only a few devices are receiving automatic Downloading and Installing when policy received to devices. and few devices' Updates keep waiting to install on user machines, which are all not Downloading and installing automatically. We are doing each device taking remote and installing manually.

Even Updates downloaded not getting installed automatically until click install manually 

Is there a way fix those devices Windows Updates automatically Download install it when the policy applies?

 

Thanks 

 

4 Replies

  • RathoreShakti's avatar
    RathoreShakti
    Copper Contributor
    Use Windows Update Troubleshooter:
    Run the Windows Update Troubleshooter provided by Microsoft to resolve any issues with downloading and installing updates.
    Check this out: https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd
  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor

    Hi Karimulla1125,

    To troubleshoot devices that are not receiving Windows updates automatically when managed by Intune, you can try the following steps:

    1. Verify that the update policy is assigned to the devices. You can do this by going to Devices > All devices and selecting the devices in question. Then, click Properties and go to the Configuration policies tab. Make sure that the update policy is listed under Assigned policies.

    2. Check the Windows Update status on the devices. You can do this by going to Devices > All devices and selecting the devices in question. Then, click More > Troubleshooting > Windows Update. This will open a pane that shows the status of Windows Update on the device, including any errors that may have occurred.

    3. Try resetting the Windows Update cache. You can do this by running the following command in an elevated command prompt:

     

    wuauclt.exe /resetauthorization /defaultauth:"%windir%\system32\wuauserv.dll"​

     

    Then, restart the device and try checking for updates again.

    4. Try restarting the Windows Update service. You can do this by running the following command in an elevated command prompt:

     

    net stop wuauserv
    net start wuauserv

     

     

    Then, check for updates again.

    5. Try running the Windows Update troubleshooter. You can do this by going to Settings > Update & Security > Troubleshoot and running the Windows Update troubleshooter.


    If you are still having problems with devices not receiving or installing updates automatically, you can try the following additional troubleshooting steps:

    • Make sure that the devices have a working internet connection.
    • Make sure that the devices are not in a sleep or hibernate state.
    • Make sure that the devices are not running on battery power.
    • Make sure that the devices have enough disk space to download and install the updates.
    • Make sure that the devices are not running any third-party antivirus or security software that may be interfering with Windows Update.
    • Try restarting the devices in safe mode and then checking for updates again.
    • Check the Windows Update log for any errors. The log is located at %windir%\WindowsUpdate.log.
    • Try running the Windows Update Deployment Toolkit (WDT) to troubleshoot and fix Windows Update problems.
    • Try disabling any temporary anti-virus or security software.
    • Try restarting the device in a clean boot environment.
    • Try updating the device's BIOS or UEFI firmware.


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic

    • Karimulla1125's avatar
      Karimulla1125
      Copper Contributor
      Hi LeonPavesic

      Thanks for your response

      I have tried above steps which you given, no change still the same status updates waiting to install Manually.
      And we have bulk device same status we need to find solution resolve automated process via Intune.
      Devices having sufficient storge and connected good network Antivirus also not stopping anything.
      The Issue is Updates are downloading but not installing.

      Thanks

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