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Jeff Harlow's avatar
Jeff Harlow
Iron Contributor
Mar 17, 2021

No Reset Option in Company Portal App

Several of my machines seem to have removed the option to Reset the PC from the Company Portal App. Not sure why or how to troubleshot this one.  I used to be able to open the Company Portal App, click devices and under This Device, select Actions and Reset. 

 

 

Intune
mobile device management (mdm)

3 Replies

  • rockypabillore's avatar
    rockypabillore
    Brass Contributor
    Mar 18, 2021
    Hi Jeff,

    Open up your Endpoint Manager admin center, and go to "Tenant Administration" > Customization and under the Configuration, there should be an option that says, 'Hide reset button on corporate Windows devices', my tenant is set to Yes.
    • Jeff Harlow's avatar
      Jeff Harlow
      Iron Contributor
      Mar 18, 2021
      The option is already set to No. The issue seems more random than a tenant level issue, as most of the machines have the option. Only a few that do not.
      • rockypabillore's avatar
        rockypabillore
        Brass Contributor
        Mar 18, 2021
        I've seen this before, but I was on a different OS, like 1809.. After upgrading to 1909, it started showing up.