Forum Discussion
Microsoft Intune User Wipe Issue - Forbidden Error
When trying to do a user wipe in Intune, I`m receiving the following error code. A full Intune admin can do the wipe just fine but the custom created role cannot. I`m not sure what I`m missing here?
<ErrorCode>Forbidden</ErrorCode>
<InnerError i:nil="true"/>
<InstanceAnnotations/>
<Message>{ "_version": 3, "Message": "An error has occurred - Operation ID (for customer support): 00000000-0000-0000-0000-000000000000 - Activity ID: bb0e7e46-e73b-4ee1-8920-fff2d98eb6df -
Permissions
Hi Fox_in_a_box,
the error you're encountering might be related to a permissions issue, where the custom role you've created may lack the necessary permissions for a user wipe in Intune.
In Intune, roles vary in their permissions, and a "Forbidden" error typically indicates insufficient privileges for the intended operation.
You can try these steps to troubleshoot / resolve your issue:- Role Permissions: Ensure the custom role has the required permissions for a user wipe. Adjust the role settings if necessary.
- Intune Portal: Close and reopen the Intune portal or try using a different global user account to see if the issue persists.
- Device Status: If the device was un-enrolled via the Settings app, manually delete the device in Intune, as Intune may not automatically remove it.Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.If the post was useful in other ways, please consider giving it Like.
Kindest regards,
Leon Pavesic
(LinkedIn)LeonPavesic - I`m assigning the permissions that microsoft required for a user wipe. I`m not sure if something was updated on their side and the documentation needs to be updated. I assumed it was a permissions issue, I`m not sure what other permissions are required from what I've listed.
- Have you ever solved this issue? We're facing the same problem
