Forum Discussion
iOS Account not Onboarded
Hello Everyone,
I am trying to enroll my iphone to intune. After downloading Company Profile app on the iphone and signed in. During the setup process on step number 2 " Download Managment Profile" I am getting any error " Couldn't Add your device. Contact your IT admin for assistance with this issue. AccountNotOnBoarded"
Can someone please point me to an article that will help me resolve this issue?
6 Replies
- nice
Hello Dhaval254
Make sure to config and setup the following:- Enrollment Restrictions – Check your enrollment restrictions if Apple devices are allowed to enroll.
- Apple MDM Push Certificate (APNS) – This is required to enable device management for iOS, iPadOS and macOS devices
- Volume-Purchased Program Token (VPP) – This is used to synchronise volume purchase information with Intune and is needed to deploy software bought in Apple Business Manager.
- Automated Device Enrollment Token (DEP) – This is needed to allow automated device enrollment.
If you found my answer helpful, please make it as best!
Best Regards
Shady Khorshed
Can you suggest anyone who can do this for me? I try to create the certificate but i guess it needs coding
- Hello Shady,
We want to use Sophos Mobile with Intune and I am following this guide from Microsoft. https://learn.microsoft.com/en-us/mem/intune/protect/sophos-mtd-connector-integration
the guide is Stright forward, but I am not sure why my test device is not downloading management profile.Hallo Dhaval254,
With Sophos is a little Special, because Sophos installs a profile management into the iPhone. Therefore, have you removed the Sophos profile manually from the iPhone's settings app? please double check on that.
Best Regards
Shady Khorshed
