Forum Discussion

rahulc9222's avatar
rahulc9222
MCT
Feb 05, 2026

Intune MAM BYOD: Remove Account message for iOS devices

Hello,

 

I am seeing an issue for Intune MAM BYOD(iOS) users. After a user account password reset, it causes Intune to remove the account configured from mobile applications like MS Outlook, Work, OneDrive, etc. 

 

Current Intune Configuration: 

Done - App Protection Policy 

Done - Conditional access policy --> Grant --> Requires app protection policy (checked)

 

Users had to re-enrol to access his/her data. 

 

Here is the screenshot,

 

Thank you,

android
Autopilot
Azure Friday
Conditional Access
Graph API
Intune
Mobile Application Management (MAM)

1 Reply

  • mertefekanlikilic's avatar
    mertefekanlikilic
    MCT
    Feb 17, 2026

    Hi rahulc9222​ 

    This is a known behavior with Intune MAM (BYOD) on iOS, often seen after a password reset. The (607) “Remove Account” message is triggered when the app needs to re-authenticate and re-check app protection. This does not mean the device needs to be re-enrolled, and it’s not a real data wipe. In most cases, closing the app and signing in again is enough. Also make sure the Office apps (Outlook, OneDrive, etc.) are updated to the latest version, as Microsoft has addressed related issues in recent releases.

    Hope this helps.