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Rob Tauber's avatar
Rob Tauber
Copper Contributor
Sep 12, 2017

Intune Company Portal and New BlackBerry Android Devices

I would like to know why Intune continues to stop New BlackBerry Phones running Android Software from Enrolling. We don't want to support BB10 Devices, but these New BlackBerry Devices are running pure Android and are not even built by BlackBerry anymore. Is it a big cost to enable these Devices to Enroll?
Mobile Application Management (MAM)
  • Stephen Blake's avatar
    Stephen Blake
    Copper Contributor
    Oct 18, 2017

    Have you checked your settings to make sure Android or even Android for Work devices are allowed to enrol?  We have a number of KeyOne's enrolled with no problems.

     

    Check the settings in > Microsoft Intune > Device Enrollment restrictions > Platform Restrictions.

     

    Thanks

     

    Steve

    • Calum Steen's avatar
      Calum Steen
      Brass Contributor
      Nov 21, 2018

      We've been OK enrolling Samsung and Sony devices using a generic Android device policy in Intune, but the KEYone won't run the Company Portal app to completion. Did you create BBRY specific device policy or change any settings on the KEYone before starting enrollment?

      • Stephen Blake's avatar
        Stephen Blake
        Copper Contributor
        Nov 21, 2018

        Hmm thats odd.  We have the same policy for all Android devices (Samsung, KeyOne and Key2).  No changes on the device either.  

         

        Just the usual Process

        1. Download Company Portal from Google Play
        2. Log in using work credentials
        3. Follow through wizard and let it create the work container
        4. Log in Company Portal in the work container 
        5. Follow through with the default prompts.

         

        That works a treat.  We then push down Gmail etc for mail access.

         

        Thanks

         

        Steve

  • Blake Smith's avatar
    Blake Smith
    Copper Contributor
    Jul 26, 2018

    Intune Company Portal Does in-fact work with both the Blackberry Key 1 and Key 2 Phones. However its not automatic and takes a few extra steps if you are trying to use the native Blackberry Hub to access your emails. Typically Company Portal app will automatically register your device and configure the correct email settings with the native email app or outlook app installed on your device. This is not the case for the Blackberry Hub App on your device. You will need to manually input the Settings. 

    Steps to Configure Blackberry Hub to work with Company Portal App

    1. Install Company Portal App
    2. Follow steps and register your device through the company portal app.
    3. Go to Blackberry Hub
    4. Add Account
      • Enter Work Email
      • Password
    5. Settings Page (Get with your IT Department if these settings don't work)
      • Email: Your Work Email
      • Password: Your Password
      • Domain\User: \Your Work Email
        • ex.(\John.Doe@Company.com)
      • Server: Outlook.Office365.com
      • Leave the rest of the settings as they are.
      • Click Next and assuming this is the correct server, domain, and port entries for your company than it should allow you through
    6. Open Company Portal App 
      1. Look at the Top right and you will see a flag, it should have a notification icon over it click it and step you through to register/allow email on the BBhub app. 
        1. This extra setup option didn't appear right away for me, i closed the app twice and opened it back up before the notification highlighted the flag indicating extra steps are needed for email.
    7. It should be noted that after installing Intune Company Portal, email worked right away with the Outlook App. This Procedure is to get the emails to sync with the Blackberry Hub. As always get with your IT department for help, I'm sure they have never seen a new blackberry but they should be able to provide you with the details needed for the Server and Domain Settings.

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