Forum Discussion

Copper Contributor

Sep 11, 2017

Intune Company Portal and New BlackBerry Android Devices

I would like to know why Intune continues to stop New BlackBerry Phones running Android Software from Enrolling. We don't want to support BB10 Devices, but these New BlackBerry Devices are running pur...

Mobile Application Management (MAM)

Copper Contributor

Oct 18, 2017

Have you checked your settings to make sure Android or even Android for Work devices are allowed to enrol? We have a number of KeyOne's enrolled with no problems.

Check the settings in > Microsoft Intune > Device Enrollment restrictions > Platform Restrictions.

Thanks

Steve

Calum Steen
Brass Contributor
Nov 21, 2018
We've been OK enrolling Samsung and Sony devices using a generic Android device policy in Intune, but the KEYone won't run the Company Portal app to completion. Did you create BBRY specific device policy or change any settings on the KEYone before starting enrollment?
- Stephen Blake
  Copper Contributor
  Nov 21, 2018
  Hmm thats odd. We have the same policy for all Android devices (Samsung, KeyOne and Key2). No changes on the device either.
  
  Just the usual Process
  Download Company Portal from Google Play
  Log in using work credentials
  Follow through wizard and let it create the work container
  Log in Company Portal in the work container
  Follow through with the default prompts.
  
  That works a treat. We then push down Gmail etc for mail access.
  
  Thanks
  
  Steve
  - Calum Steen
    Brass Contributor
    Nov 27, 2018
    >Log in Company Portal in the work container<
    
    Can you elaborate on this please? When I enroll the phone, the company portal runs to create workspace, then a 2nd instance seems to start which then hangs trying to enroll the phone.
    
    How do I open the work container?
    
    This is the single instance of a BBRY phone a user requested among 1,000s of Samsungs, so I'm not familiar with BBRY's mods to android.