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Rob Tauber's avatar
Rob Tauber
Copper Contributor
Sep 12, 2017

Intune Company Portal and New BlackBerry Android Devices

I would like to know why Intune continues to stop New BlackBerry Phones running Android Software from Enrolling. We don't want to support BB10 Devices, but these New BlackBerry Devices are running pur...
Mobile Application Management (MAM)
Stephen Blake's avatar
Stephen Blake
Copper Contributor

Have you checked your settings to make sure Android or even Android for Work devices are allowed to enrol?  We have a number of KeyOne's enrolled with no problems.

 

Check the settings in > Microsoft Intune > Device Enrollment restrictions > Platform Restrictions.

 

Thanks

 

Steve

Calum Steen's avatar
Calum Steen
Brass Contributor
Nov 21, 2018

We've been OK enrolling Samsung and Sony devices using a generic Android device policy in Intune, but the KEYone won't run the Company Portal app to completion. Did you create BBRY specific device policy or change any settings on the KEYone before starting enrollment?

  • Stephen Blake's avatar
    Stephen Blake
    Copper Contributor
    Nov 21, 2018

    Hmm thats odd.  We have the same policy for all Android devices (Samsung, KeyOne and Key2).  No changes on the device either.  

     

    Just the usual Process

    1. Download Company Portal from Google Play
    2. Log in using work credentials
    3. Follow through wizard and let it create the work container
    4. Log in Company Portal in the work container 
    5. Follow through with the default prompts.

     

    That works a treat.  We then push down Gmail etc for mail access.

     

    Thanks

     

    Steve

    • Calum Steen's avatar
      Calum Steen
      Brass Contributor
      Nov 27, 2018

      >Log in Company Portal in the work container<

       

      Can you elaborate on this please? When I enroll the phone, the company portal runs to create workspace, then a 2nd instance seems to start which then hangs trying to enroll the phone.

       

      How do I open the work container?

       

      This is the single instance of a BBRY phone a user requested among 1,000s of Samsungs, so I'm not familiar with BBRY's mods to android.

      • Stephen Blake's avatar
        Stephen Blake
        Copper Contributor
        Nov 27, 2018

        It should be exactly the same as enrolling a Samsung  device (assuming you are using the Android for Work on them)

         

        What I mean is exaclty as you describied.  It creates the Workspace and then the "Workspace" version of CP should open (basically CP with the briefcase).  I have noticed this doesn't always open so have had to load Workspace and load CP there.

         

        Its very odd that you are having issues we have 150 odd dotted aroung the globe and they all seem to have enrolled correctly (not that that helps you:-))

         

        Thanks

         

        Steve 

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