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nhtkid's avatar
nhtkid
Iron Contributor
Apr 16, 2020
Solved

Intune Autopilot device registration error

Dear forum members,

I am autopiloting a mini PC, it was successful for the first time. Then the other day we sent a Wipe command to reset the device, once it came back, it stopped working during the Autopilot process with the following error: 

Failed registering your device to mobile management with error code 0x80180014.

Anyone could recommend any troubleshooting ideas?

 

What I already have tried is to delete the device from the Intune, AAD and Autopilot program. I re-upload the machine ID (csv file) back to Autopilot program. It created the AAD object successfully, but not under the Intune Device blade.

 

Thanks all.

Intune
Mobile Device Management (MDM)
  • Moe_Kinani's avatar
    Moe_Kinani
    Apr 17, 2020
    First troubleshooting idea comes to my mind is to check your Enrollment restriction Rules for devices, if all looks good, try below:

    Create new Security Group (not Dynamic) and add it ‘member’ (make sure the status change to assigned) and give it another try.

    If still not working, I would create new deployment profile and assign the new security group.

    Hope this helps!
    Moe
  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    Apr 17, 2020
    First troubleshooting idea comes to my mind is to check your Enrollment restriction Rules for devices, if all looks good, try below:

    Create new Security Group (not Dynamic) and add it ‘member’ (make sure the status change to assigned) and give it another try.

    If still not working, I would create new deployment profile and assign the new security group.

    Hope this helps!
    Moe
    • nhtkid's avatar
      nhtkid
      Iron Contributor
      Apr 17, 2020

      Thanks Moe_Kinani 

      I shall try re-create the group and assigned the device as direct member. Failing that, re-create the Autopilot profile will be my next step.

       

      The Enrollment restrictions look okay. There is a rule that has been assigned to the device group already. The Windows MDM is to allow and Personal is to block. The Autopilot device should automatically become corporate owned, I guess.

       

      Just to clarify, the device will hit the restrictions rules starting from the highest priority to lower ones. As soon as there is a hit, the restriction will apply (allow or block) and other lower priority rules will not process. 

       

      Thanks for your help Moe.

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