Forum Discussion
Intune App Protection Policies (The apps on this device are already managed)
- Oct 12, 2022Sorry for my delayed response; I was waiting to hear back. I have no actual technical details about the resolution, and it was confirmed it was an InTune issue that's been resolved. The Teams and Outlook apps should now start working. I told them to send me the technical details, even if I didn't understand it and they didn't.
All,
I've been battling this annoyance since upgrading to an iPhone 14 Pro Max on launch day (Sept 16, 2022). I traded in my old phone and didn't log out of my Microsoft accounts or Deregister the old phone from Authenticator or anything before trading it in. Somehow, I think it finally works now on my new phone. I think Microsoft must have fixed the functionality of the "Blank" selection on my Remove Account window pop up. Previously when I clicked on the "Blank" selection it would remove all accounts and the message would still come back. I had the above message, a Blank Selection, then my work email as selections to click on to Remove Account. I saw Outlook and Teams have been updated several times since Sept 16th (Outlook probably had more updates). This time when I clicked on the Blank selection (not my work email), it seems to have worked. I was doing the "close the app, turn on Airplane mode, open the app, turn off Airplane mode" workaround but that was getting very annoying. I also uninstalled Microsoft Authenticator, reinstalled Microsoft Authenticator and made sure my new device was registered in Authenticator. So I can't tell if they actually fixed the "Blank button" functionality or if it was tweaking with Authenticator that got it to work. My company does the protected access thing, so I have to use FaceID every time Teams opens (FaceID authentication was not happening when the annoying pop ups to "Remove Account" was happening), and then just now when I was opening other MS Office apps for iOS it told me I needed to restart the program because my company is enforcing that kind of access. So this 2 month battle is finally over (I hope)! Hopefully this works for everyone else now!